topic Re: I have TWO PIXMA MG3620 printers that suddenly stopped working. Planned Obsolescence? in Desktop Inkjet Printers

I have TWO PIXMA MG3620 printers that suddenly stopped working. Planned Obsolescence?

METHYL — Mon, 23 Feb 2026 23:57:05 GMT

Hi, I have not one, but TWO Pixma MG3620s of an *ahem* vintage age, but they suddenly BOTH stopped working. One is flashing amber three times and one is flashing amber two times. Both are "printer jam" type errors.

I have disassembled one, and cleaned the rollers on both, reloaded the printers onto my system (one wifi, the other direct USB plugs), installed the Canon IJ Network Tool and driver, and they STILL won't print.

The access log says "localhost - myusername [23/Feb/2026:15:44:02 -0800] "POST / HTTP/1.1" 200 448 CUPS-Get-Document successful-ok
The error log says "E [23/Feb/2026:15:15:54 -0800] [Job 231] Unable to queue job for destination "Canon_MG3600_series"."

Earlier today it was spitting out:
E [23/Feb/2026:14:27:44 -0800] Ignoring empty "marker-names" attribute
E [23/Feb/2026:14:32:00 -0800] [Job 233] Unable to send data to printer.
E [23/Feb/2026:14:32:00 -0800] [Job 233] No pages found!

Re: I have TWO PIXMA MG3620 printers that suddenly stopped working. Planned Obsolescence?

DerrickL — Tue, 24 Feb 2026 00:12:43 GMT

Any recent computer operating system changes? If so what were they? As an owner of an MG3620 this appears to me to be a software/driver error not a hardware error .

If your Canon PIXMA MG3620 printer is unable to queue a job, try clearing the print queue or resetting the print system on your Mac if being used. You can also try uninstalling the printer driver and adding the printer using AirPrint.

Troubleshooting "Unable to Queue Job for Destination" Error

Common Causes

Driver Issues: An incompatible or outdated printer driver can lead to this error.
Print Queue Problems: Stuck or canceled print jobs may prevent new jobs from being processed.
Connection Issues: Problems with the USB or network connection can also cause this error.

Steps to Resolve the Issue

Check Printer Connection:
- Ensure the printer is properly connected to your computer or network.
- If using USB, try a different port or cable.
Clear the Print Queue:
- Open the print queue by going to Devices and Printers.
- Right-click on your Canon PIXMA MG3620 and select See what's printing.
- Cancel any stuck print jobs.
Update Printer Driver:
- Visit the Canon website to download the latest driver for your model.
- Install the updated driver and restart your computer.
Run Troubleshooter:
- Use the built-in troubleshooter in Windows:
  - Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Printer.
- Follow the prompts to diagnose and fix issues.
Reset Printer:
- Turn off the printer, unplug it for a few minutes, then plug it back in and turn it on.

Additional Tips

If the problem persists, consider uninstalling and reinstalling the printer.
Ensure that your operating system is up to date, as updates can fix compatibility issues.

Re: I have TWO PIXMA MG3620 printers that suddenly stopped working. Planned Obsolescence?

METHYL — Tue, 24 Feb 2026 00:48:09 GMT

Updated to mac os Tahoe 26.3 (just now, after I complained), cleared the print queue, sent a test print which failed. Uninstalled and reinstalled the printer (several times). The scanner is also not responding.

Sure does sound like a driver issue.

Apple lists Canon Printer Drivers v3.4 for OSX Lion (v10.7) and later, but confusingly says "not compatible with macOS v12 and newer.) https://support.apple.com/en-us/106410

Past discussion on this forum says that canon just doesn't support newer drivers, which sounds exactly like planned obsolescence, since the printer was working fine 'before' (with the 'before' being entirely unclear since I didn't do any updates until I started having problems. Installing an older but similar driver: https://www.canon.co.uk/support/consumer/products/printers/pixma/mg-series/pixma-mg3640.html?type=drivers&detailId=tcm:14-1754245&os=macOS%2012%20(Monterey)&productTcmUri=tcm:14-1280421

And it still throws a paper jam error with a really clean printer:

This is so stupid. Looks like I need to buy a new printer. All because of stupid software.