topic Re: PIXMA TR4720 Scanning from USB in Desktop Inkjet Printers

PIXMA TR4720 Unable to scan via USB

paulletta1 — Thu, 15 Jan 2026 14:19:34 GMT

I have my PIXMA TR4720 Printer setup via USB. I am unable to scan.

1. I select the Scan icon on the printer. The printer shows Scan Mode

2. Load the document into either the Document Feeder or Glass.

3. Select Start Black to start the scan.

4. The printer display shows: "Please Wait Momentarily", stays there for maybe 45 secs and the goes back to Scan Mode without doing anything.

What am I missing? Can you scan to the computer via USB?

Re: PIXMA TR4720 Scanning from USB

shadowsports — Thu, 15 Jan 2026 07:21:13 GMT

Greetings, what operating system version and build are you using the printer with?

What software or utilities did you install? You can't just connect the printer using a USB cable and have it start working. When using a USB connection, you have to install the software first and wait to connect the device until prompted to do so.

Software and drivers for the product are available here.

Canon Support for PIXMA TR4720 | Canon U.S.A., Inc. https://share.google/6W3JrtfKuXYqibzbC

Re: PIXMA TR4720 Scanning from USB

paulletta1 — Thu, 15 Jan 2026 23:58:57 GMT

Hello, and thanks for responding to my plea for help.

I'm using Windows 11 Pro, 64-bit, Build 26200.7623 on a laptop. I DO NOT have the PIXMA setup on wireless, just USB.Printing works beautifully with the laptop recognizing the printer.

I thought I was getting the software from the Cannon site but keep getting an error to "Try the download again". When clicking on the "Try the download again" I receive another message, "The connection was lost during download 0X80072EE2." When Retry it get "Preparing to download, Checking the license for the device" message and then back to "Try the download again". I thought nothing was installed but there is a Canon Folder on the C drive that appears to have the software in it. I then notice that the Canon Print software that is failing is from the Microsoft Store. I checked the Apps from the "Start Menu" and do find a Grey Canon App there. However, when I click that App I'm taken to the Microsoft Store to the Install routine again.

When clicking on the Scan App in the Canon Folder on the laptop I can configure things but still can't scan from the PC or Local Scan from the Printer Window. So it "appears" the software is installed but something is a bit off.

Re: PIXMA TR4720 Scanning from USB

shadowsports — Fri, 16 Jan 2026 15:42:03 GMT

Greetings,

Software and utility downloads for your device are available on the printers support portal.

Canon Support for PIXMA TR4720 | Canon U.S.A., Inc. https://share.google/bOaBjNMnyv1hCvqUF

Select downloads, Windows, Windows 11.

Scroll down the list of applications and press the load more button. The application you need for printing and scanning is

Print Driver and Scan Utility Installer Ver.1.04 (Windows)

Note, based on your previous description, it sounds like you may have connected your printer to your computer out of sequence. Microsoft attempted to install native drivers which do not provide full functionality for your product. My recommendation is that you start over.

Remove The printer instance from the printers and scanners applet. Unplug the USB cable. important, restart your computer.

Now run the print driver and scan utility installer. Do not connect the USB cable to your printer until prompted to do so by the installer. This should re-add the printer with the correct drivers for printing and scanning. Please post an update with your progress.

Re: PIXMA TR4720 Scanning from USB

paulletta1 — Tue, 10 Feb 2026 02:30:29 GMT

I was able to scan from the Printer. It did install a greyed out printer icon that when clicked tries to take me to the Microsoft Store and fails, just like before. The way this is functioning it appears that the only way to get the appropriate icons is through the Microsoft Store which will not install for me. I do have a Cannon folder, with .dlls so that's great but there are no printer icons. The Scan utility came up but too is greyed out but appears to have the functions. Hopefully a printer utility will show up.