topic Re: Pixma G7020 not recognized after firmware update in Desktop Inkjet Printers

Pixma G7020 not recognized after firmware update

Hoggerjeff — Thu, 05 Feb 2026 20:33:19 GMT

My G7020 just updated its firmware to 1.080 and it will not scan or print over the network anymore. I've done literally everything in the way of troubleshooting including a factory reset and uninstalling all Canon software, but the new firmware remained. I can ping the device over the network and can access the remote UI, but when I try to install the Canon drivers and scanner utilities, the installers can't find it and refuse to continue. Is there a way to roll back the firmware, or is this thing bricked? FWIW, I can install basic printer drivers via Windows 11, and it will print, but that doesn't give me a scanner.

#PixmaG7020

Re: Pixma G7020 not recognized after firmware update

DerrickL — Fri, 06 Feb 2026 00:21:17 GMT

Instructions for performing firmware update. The current version note gives me concern.

Select this menu from Device settings in Setup menu.

You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen.

Important

When you use this function, make sure the printer is connected to the internet.

Note

Only Current version is available when Disable is selected for Wi-Fi enab./disable of Wi-Fi and also for Enab./dis. wired LAN of Wired LAN in LAN settings.

Install update

Performs the firmware update of the printer. Follow the on-screen instructions to perform update.

Note
- If the firmware update is not complete, check the following and take an appropriate action.
  - Check the network settings.
  - If Cannot connect to the server; try again is displayed on the LCD, press the OK button and try again after a while.
Current version

You can check the current firmware version.
Update notification

When ON is selected and the firmware update is available, the screen to inform you of the firmware update is displayed on the LCD.
DNS server setup

Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the LCD to perform settings.
Proxy server setup

Performs settings for a proxy server. Select Use or Do not use. If you select Use, follow the display on the LCD to perform settings.

Re: Pixma G7020 not recognized after firmware update

Hoggerjeff — Fri, 06 Feb 2026 03:29:25 GMT

The firmware is up to date. For ages it's been saying that new firmware is on the server but I ignored it. Today it said that firmware was updated and that's when the connectivity problem began. Prior to the automatic updates everything worked fine.

Re: Pixma G7020 not recognized after firmware update

jrhoffman75 — Fri, 06 Feb 2026 10:42:54 GMT

Give Canon support a call at 1-800-OK-CANON.