topic Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop in Desktop Inkjet Printers

PIXMA TS9120 won't print color after getting new Windows 11 laptop

llmatt123 — Wed, 21 Jan 2026 13:55:13 GMT

New ink tanks installed and heads cleaned, test page only prints in black and white. Has worked perfectly in the past. Only quit working properly when I purchased a new laptop with Windows 11. Please help.

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

DerrickL — Wed, 21 Jan 2026 15:11:50 GMT

Issue Overview

The Canon PIXMA TS9120 may experience color printing issues after upgrading to Windows 11. This can occur due to driver compatibility problems or settings that need adjustment. Choose start/settings/printers and scanners/your printer/printing preferences/quick setup check all the page types to make sure grayscale is not checked.

Troubleshooting Steps

Check Printer Settings

Printer Preferences: Open the printer settings by choosing start button, then printers and scanners. Then choose your printer printer preferences, quick setup and check all the page types to make sure greyscale is not checked.
Print Quality Settings: Adjust the print quality settings to ensure they are set to a color option rather than black and white.

Update Drivers and Firmware

Driver Update: Visit the Canon support website to download the latest drivers for the PIXMA TS9120. Ensure you install the full software package, not just the basic driver.

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

llmatt123 — Wed, 21 Jan 2026 17:48:49 GMT

Hey Derrick,

Thanks for the suggestions but I tried all of your solutions and still get the same output. When I printed a test page after software update, I get only black and white, no color. Also, if I try to print a color picture from my IPhone 16, I get a blank print.

The printer sounds like it is printing perfectly, but the results are not. Not sure where to go from here.

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

shadowsports — Wed, 21 Jan 2026 18:50:24 GMT

Greetings,

While we review your issue, I had a couple of questions.

Are the inks you replaced Canon brand or third party?

How is the printer connected and to what?

What app are you printing from on your mobile device? Photos App, Canon Print, etc?

What drivers did you actually install? Note there are both 8 and 16 bit?

Use this for reference:

Canon Support for PIXMA TS9120 | Canon U.S.A., Inc. https://share.google/G0CbUJOwGD6E1iVQB

We might have other questions depending on your responses. 😉

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

llmatt123 — Fri, 23 Jan 2026 18:33:31 GMT

Rick,

1. Definitely only use Canon ink, ordered from their website.

2. Printer and laptop connected by wifi.

3. App on IPhone is recommended Canon Selphy. Worked perfect on previous laptop.

4. To be sure, I redownloaded from your suggestion. Still get same results, no color.

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

DerrickL — Fri, 23 Jan 2026 20:47:41 GMT

How did you print the test page, in other words from where? Try this:

Performing a Test Print from the PIXMA TS9120 Control Panel

Steps to Print a Test Page

Power On the Printer
Ensure that your PIXMA TS9120 is turned on and ready.
Load Paper
Insert a sheet of A4 or Letter-sized plain paper into the paper cassette.
Access the Home Screen
Tap the "Home" button on the printer's control panel.
Navigate to Setup
Use the arrow keys to scroll to the "Setup" option and select it.
Select Maintenance
In the Setup menu, find and select "Maintenance."
Print Nozzle Check Pattern
Choose the option to "Print Nozzle Check Pattern." This will initiate the test print.
Confirm the Action
Follow any on-screen prompts to confirm that you want to print the nozzle check pattern.

Reviewing the Test Print

After printing, examine the nozzle check pattern to ensure that the ink is being ejected properly. If the print is faint or uneven, it may indicate a need for maintenance or ink replacement.

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

llmatt123 — Sat, 24 Jan 2026 16:04:26 GMT

Performed these steps as suggested, message said nozzle not clogged and does not require cleaning.

Ready to toss printer and buy a new one.

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

DerrickL — Sat, 24 Jan 2026 17:54:10 GMT

Did the test function print the colors?

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

llmatt123 — Sat, 24 Jan 2026 18:02:39 GMT

No just as before. Only black and white.

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

DerrickL — Sat, 24 Jan 2026 18:32:30 GMT

Printing a nozzle check test page from the printer control panel/screen with the same result tells me that this not a Win 11 driver/software issue, it is a component failure in the printer itself. It seems to me that the ink feed from the color cartridges no longer works, and the printer does not see any cartridge or print head errors. I think you may need to consider replacing the printer, considering repair cost compared to new printer price. I believer other members here might agree.

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

llmatt123 — Sun, 25 Jan 2026 15:47:07 GMT

Thank you so much for leading me through this process. I was hoping for an easy solution but agree that it's time for me to buy a new printer. Hopefully I can find a more reliable one than a Canon.

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

Stephen — Sun, 25 Jan 2026 16:01:37 GMT

Have you tried installing the software as if it were a new printer to make sure you have the current Canon software and drivers?

Get it from here: https://ij.start.canon/TS9120

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

llmatt123 — Sun, 25 Jan 2026 17:53:12 GMT

Yes, and to be sure just installed it again from your app. Test page comes out same as before with only black and white, no color. Printer sounds like it is working perfectly.

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

Patrick — Mon, 26 Jan 2026 18:55:56 GMT

Hi llmatt123,

If printing from your PIXMA TS9120 does not appear correctly, please follow all of the steps provided on this page from the manual:

TS9120 > Maintenance > If Printing Is Faint or Uneven > Maintenance Procedure

If the colors still do not appear on the Nozzle check after performing all of the steps provide on that page, it would appear that your PIXMA TS9120 would require service.

If your PIXMA TS9120 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS9120 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TS9120 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

llmatt123 — Tue, 27 Jan 2026 17:33:38 GMT

Went through all the procedures listed and printer still didn't print in color. So I used the Canon Upgrade Program and ordered a replacement for a 10% discount.

Thanks for all the help.

Re: PIXMA TS9120 won't print color after getting new Windows 11 laptop

DerrickL — Tue, 27 Jan 2026 18:17:23 GMT

Good for you. Please let us know how the new one works out.