topic Re: MG3620 PRINTER WILL NOT ACCEPT PAPER in Desktop Inkjet Printers

PIXMA MG3620 will not accept paper

jgrimestl — Tue, 20 Jan 2026 19:06:41 GMT

My printer will not accept paper. I have tried all of the troubleshooting process I have found. Cleaning rollers, unplugging and plugging back in, etc.

Any suggestions?

Re: MG3620 PRINTER WILL NOT ACCEPT PAPER

DerrickL — Tue, 20 Jan 2026 18:55:57 GMT

What is it doing? Jamming up? Feeding paper all the way through the path?

https://youtu.be/sBs6dR3kvLU

Common Causes

Paper Loading Issues: Ensure the paper is loaded correctly. The print side should face down, and the paper guides must align with the edges of the paper.
Paper Type and Size: Check that the media type and paper size settings match the loaded paper. Using paper that is too thick or curled can also cause feeding problems.
Paper Capacity: Avoid overloading the paper tray. If using multiple sheets, align the edges and do not exceed the recommended load limit.

Re: MG3620 PRINTER WILL NOT ACCEPT PAPER

jgrimestl — Tue, 20 Jan 2026 19:03:06 GMT

Hi Derrick,

I was using it yesterday to print a few pages. Things were working great and then it just stopped accepting paper. It says Paper has run out. There is paper in there. I removed all but one sheet, same error. I added 6 or so sheets, same error. I found instructions to clean the rollers using the utility provided as well as manually cleaning. Nothing seems to work.

Re: PIXMA MG3620 will not accept paper

DerrickL — Tue, 20 Jan 2026 21:19:21 GMT

You used the roller cleaning function in maintenance? There are posts all over the place about this problem and I don't think a "media mismatch" is the biggest cause. I did find this one forum where a user fixed the issue themselves:

https://www.reddit.com/r/printers/comments/vullew/why_wont_my_canon_mg3620_print/

Re: PIXMA MG3620 will not accept paper

jgrimestl — Tue, 20 Jan 2026 22:43:37 GMT

yep, already tried that 😞

Re: PIXMA MG3620 will not accept paper

DerrickL — Wed, 21 Jan 2026 00:43:35 GMT

You could try cleaning the rollers manually it may be worth a try.

https://support.usa.canon.com/kb/s/article/ART162678

I had a Brother printer, ten years old, that developed the same issue. I bought a new printer after multiple tries to repair it. Ironically the new one is an MG3620 which has performed flawlessly since I bought it.