topic Re: ip4920 green and amber alternately blinking in Desktop Inkjet Printers

ip4920 green and amber alternately blinking

jgw0 — Mon, 03 Mar 2014 21:01:57 GMT

My green and amber lighters blink alternately everytime the printer starts. I then press the start button (turn off printer), press it again and the printer comes up just fine. I have removed and re-inserted cartridges, taken out cartridges and re-seated print head. No change.

Thank you.....

Thoughts?

Re: ip4920 green and amber alternately blinking

Julius — Mon, 17 Mar 2014 01:11:59 GMT

Hello,

The pattern of the flashes will let you know what error the printer is having. Check out the link below for more info!

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=46493

If the issue persists, the best thing to do would be to get in touch with our technical support team at http://bit.ly/Phone_Support for further assistance.

Thanks!

Re: ip4920 green and amber alternately blinking

jgw0 — Mon, 17 Mar 2014 05:13:34 GMT

first, there was no documentation on my problem. The green light blinks, one time, then the amber light blinks, one time. In other words the green and amber light blink one time alternately.

thank you for the reply...............

Re: ip4920 green and amber alternately blinking

Mpell — Mon, 17 Mar 2014 21:03:24 GMT

How many times does it alternate? In other words, how many times does the alarm light flash before pausing?

Re: ip4920 green and amber alternately blinking

jgw0 — Mon, 17 Mar 2014 21:27:27 GMT

It does this until the power switch is pressed and it goes off. Oh, the printer is also not seen by the computer and thinks its turned off. This printer uses usb to connect. Whilst the two lights are doing its thing the computer doesn't even recognize its connected as per usbdeview. As soon as the power switch is turned off, and on, the printer comes right up and works just fine. I have checked all connections and they are all just fine.

Re: ip4920 green and amber alternately blinking

jgw0 — Fri, 04 Apr 2014 19:53:59 GMT

I forgot. When I press the power switch, to turn it off, it just goes off. When I press the power switch again, however, I now get the usb connect tone from the computer which means exactly what I thought, the printer is not recognized as being plugged in until I do the power off/on sequence.

Re: ip4920 green and amber alternately blinking

Ramona — Mon, 21 Apr 2014 19:47:18 GMT

Hi jgw0,

Do you have another USB cable that you can use to connect the printer to the computer?

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: ip4920 green and amber alternately blinking

jgw0 — Mon, 21 Apr 2014 20:58:45 GMT

I threw this machine out. I gotta say, a response to this, months later, seems a bit strange to me.