topic Re: Subscription plan in Desktop Inkjet Printers

Not getting cartridges via subscription despite being charged

WayneC16 — Tue, 20 Jan 2026 14:30:51 GMT

When I registered my Canon printer, I signed up for a monthly subscription plan. My thought was that I would automatically get the printer cartridges I needed when they ran low. I am being charged by Canon, but I am not receiving anything. I just had to change my cartridge myself with an individual one that I purchased locally. I am around the 100 pages per month threshold that I signed up for. Am I expecting something from Canon that I shouldn't be? Thanks.

Re: Subscription plan

SamanthaW — Sat, 17 Jan 2026 17:37:43 GMT

That definitely doesn't sound right! Please reach out to our sales team to figure out what's going on! 1-800-385-2155, Monday to Friday, excluding holidays!

Re: Subscription plan

DerrickL — Sat, 17 Jan 2026 19:37:34 GMT

You have to have a compatible printer first off, and it must be on a Wifi connections not aUSB/printer cable if wifi cannot operate at the same time.

https://www.usa.canon.com/ink-paper-toner/printer-ink-subscription-plans/pixma-print-plan#how

Re: Subscription plan

WayneC16 — Sun, 18 Jan 2026 14:42:58 GMT

Yeah, got all that. Thanks.