topic Re: Pixma mg3200 not printing from mac in Desktop Inkjet Printers

Pixma mg3200 not printing from mac

donnadap57 — Mon, 03 Mar 2014 17:54:45 GMT

I have recently started having troble printing from my Pixma mg3200. I have a MacBook Air, it has worked in the past. It is set up for wireless.

This is the message I get. Support Code : 300 The printer does not respond. Make sure that the printer is plugged in, powered-on, and properly connected to your computer.

Everything is on and connected. HELP.........

Re: Pixma mg3200 not printing from mac

Jason — Mon, 03 Mar 2014 18:24:08 GMT

Hi, donnadap57!

So that the Community can help you better, we will need to know the version of Mac in use (ex. 10.6, 10.7, 10.8, etc). This can be found by clicking the Apple sign in the top-left corner and choosing 'About this Mac.'

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Pixma mg3200 not printing from mac

donnadap57 — Mon, 03 Mar 2014 18:39:47 GMT

Thanks,

It's 10.9.2 operating system.

Re: Pixma mg3200 not printing from mac

Ebony — Wed, 25 Jun 2014 20:59:01 GMT

Hello donnadap57,

Try deleting then re-adding the printer driver. After confirming that the cable is connected and the printer is powered on, perform the following:

1. In the Apple menu, open System Preferences.

2. Open Print and Scan.

3. To add the printer, click the Plus (+) sign.

4. Select the printer to add, then click 'Add'.

5. The printer is added.

After the printer driver has been re-added, see if you are able to print.