MG5420 requires excessive head cleaning

edarendt — Sun, 02 Mar 2014 04:17:11 GMT

MG5420 printer, useage light to moderate, needs its head cleaned a couple of times a week. Symptoms are streaking and/or missing color in pictures and/or no black pigment printing. My previous printer, an MP600 which I used for 7 years rarely need its head cleaned until it quit printing at which time cleaning didn't help. After cleaning the MG5420, nozzle patterns look good but it goes bad again in a couple of days. Today, for instance it printed a picture nicely and then, a few minutes later, used no yellow ink on the same picture. I'm usingCanon ink, purchased within the past month and have never used off-brand ink. Is this normal? Can the head be replaced?

Re: MG5420 requires excessive head cleaning

Julius — Mon, 17 Mar 2014 00:54:08 GMT

Hello!

What you are describing is not normal. You have done the recommended troubleshooting to resolve this. The best thing to do would be to get in touch with our technical support team at http://bit.ly/Phone_Support for further assistance.

Thanks!

topic Re: MG5420 requires excessive head cleaning in Desktop Inkjet Printers

MG5420 requires excessive head cleaning

Re: MG5420 requires excessive head cleaning