topic PIXMA TR8620a won't print from computer after ink replacement in Desktop Inkjet Printers

PIXMA TR8620a won't print from computer after ink replacement

boats671 — Wed, 03 Dec 2025 14:35:18 GMT

I purchased this unit and used it successfully until the first ink replacement. Then I could not print from my computer. I could print a test page from the printer but not documents from the computer.

Re: print error message on Canon PIXMA 8620a

jrhoffman75 — Tue, 02 Dec 2025 18:16:09 GMT

@boats671 wrote:

I purchased this unit and used it successfully until the first ink replacement. Then I could not print from my computer. I could print a test page from the printer but not documents from the computer.

What error message are you getting?

Re: print error message on Canon PIXMA 8620a

boats671 — Tue, 02 Dec 2025 20:09:17 GMT

The message says, "The printer is in error state"

Re: print error message on Canon PIXMA 8620a

jrhoffman75 — Tue, 02 Dec 2025 20:19:11 GMT

@boats671 wrote:

The message says, "The printer is in error state"

What operating system?

Can you confirm what printer driver is installed?

Re: print error message on Canon PIXMA 8620a

boats671 — Tue, 02 Dec 2025 20:33:40 GMT

I use windows 10. I do not know what drivers are loaded. Everything worked fine until it didn't. I tried going to the ij.start.canon site and downloading newer drivers, but that failed too.

Re: print error message on Canon PIXMA 8620a

jrhoffman75 — Tue, 02 Dec 2025 21:02:48 GMT

@boats671 wrote:

I use windows 10. I do not know what drivers are loaded. Everything worked fine until it didn't. I tried going to the ij.start.canon site and downloading newer drivers, but that failed too.

Download and install the first item here: