Unable to print pictures on PIXMA TR8620a

Maureen1 — Sun, 16 Nov 2025 13:21:28 GMT

I can print documents, but unable to print photos (“Unable to communicate with printer” show up). Printer is new, so should not be a need to realign.

Re: Unable to print pictures on TR8620a

shadowsports — Sat, 15 Nov 2025 22:22:09 GMT

Greetings,

We are going to need more information in order to provide assistance.

What is the operating system version and build you are using the printer with?

How is your printer connected and to what?

What software drivers, applications and/or installers did you run when you installed the printer?

What type of image file are you trying to print. Have you tried to print more than one type or file?

What media type are you printing on. plain paper, photo paper etc?

Have you tried printing from more than one application or program?

DerrickL — Sat, 15 Nov 2025 22:40:54 GMT

First off use a usb connection to check photo printing issues.

Driver Issues: Ensure that the correct printer driver is installed. Using a driver for a different printer can cause communication errors.
Connection Problems: Check if the printer is properly connected to your computer. If using a USB cable, ensure it is securely connected. For network connections, verify that the printer is set up correctly on the network.
Large File Sizes: Printing high-resolution photos can lead to delays or errors. If the file size is large, consider reducing the resolution before printing.

Check Printer Status:
- Ensure the printer is turned on and the ON lamp is lit.
- Confirm that there are no objects blocking the printer or the paper cassette.
Verify Paper Settings:
- Make sure the paper settings in the printer match the type of paper loaded in the cassette or rear tray.
Restart Devices:
- Restart both your computer and the printer to refresh the connection.
Delete Print Jobs:
- Clear any stuck print jobs in the queue that may be causing the printer to hang.
Use Diagnostic Tools:
- Utilize the IJ Network Device Setup Utility to diagnose and repair network issues.

If the problem persists, consider reinstalling the printer driver or checking for updates from Canon's website.
If printing from software like Photoshop, ensure that the application is not causing the error by trying to print from a different program.

Following these steps should help resolve the communication error when printing photos with your Canon TR8620a printer.