topic TR8620a will not scan and save a document in pdf in Desktop Inkjet Printers

TR8620a will not scan and save a document in pdf

TheoMaki — Tue, 07 Oct 2025 23:31:34 GMT

Brand new TR8620a will scan a document and send it to my PC, but in image format(aka unreadable data).

I have Selected "Document" and "PDF Letter". Did I buy the wrong printer to scan documents?

Re: TR8620a will not scan and save a document in pdf

jrhoffman75 — Tue, 07 Oct 2025 23:44:27 GMT

@TheoMaki wrote:

Brand new TR8620a will scan a document and send it to my PC, but in image format(aka unreadable data).

I have Selected "Document" and "PDF Letter". Did I buy the wrong printer to scan documents?

I use the device with Windows and macOS computers. No problem scanning and creating PDFs.

Are you using the IJ Scan Lite Utility?

Re: TR8620a will not scan and save a document in pdf

TheoMaki — Wed, 08 Oct 2025 00:23:19 GMT

Thank you for your response: I am not familiar with the IJ Scan Lite Utility.

I just use the Menu on the printer and the scanned document appears on my HP desktop… as an image. 🤔