https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scan-failure-PIXMA-G6020/m-p/568648#M80975 <P><SPAN>I cannot scan using my G6020 printer. I get communication error even when Bitdefender firewall is turned off. Code is 2, 157,50. How do I find out what is preventing return of scan to my computer?</SPAN></P> Thu, 18 Sep 2025 20:31:35 GMT ronsky629 2025-09-18T20:31:35Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scan-failure-PIXMA-G6020/m-p/568648#M80975 <P><SPAN>I cannot scan using my G6020 printer. I get communication error even when Bitdefender firewall is turned off. Code is 2, 157,50. How do I find out what is preventing return of scan to my computer?</SPAN></P> Thu, 18 Sep 2025 20:31:35 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scan-failure-PIXMA-G6020/m-p/568648#M80975 ronsky629 2025-09-18T20:31:35Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scan-failure-PIXMA-G6020/m-p/569110#M81027 <P>Hi&nbsp;<SPAN>ronsky629,</SPAN></P> <P><SPAN>The 2,157,50 error appears when communication is blocked, typically by security software.&nbsp; There may be other settings in the Bitdefender software that are causing this.&nbsp; It is recommended that they are contacted for further support:</SPAN></P> <P><SPAN><A href="https://www.bitdefender.com/consumer/support/help/" target="_blank" rel="noopener">Bitdefender &gt; Consumer Support &gt; Contact Support</A></SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P><SPAN>Did this answer your question? If so, please click the <STRONG>Accept as Solution</STRONG> button below so that others may find the answer as well.</SPAN></P> Tue, 23 Sep 2025 17:58:09 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scan-failure-PIXMA-G6020/m-p/569110#M81027 Patrick 2025-09-23T17:58:09Z