topic Re: Slow Printing/Queue Freezes in Desktop Inkjet Printers

PIXMA G4210 Slow Printing/Queue Freezes

hartfran — Tue, 29 Jul 2025 19:04:08 GMT

We just bought a Pixma G4210 All-in-One. Simple documents were not printing, and the queue was freezing, including after I would try to delete print jobs to clear them out. Turned computer and printer on and off. Finally downloaded the driver from the web, which helped enough that we sometimes, after about 5 minutes, are able to print out short b&w documents. But still they don't clear from the queue, even once we delete/cancle them, so nothing else will print for another 5-10 minutes, if at all.

We're real novices, so before we return it, we welcome an easy fix for non-techie people. Thanks for any help.

Re: Slow Printing/Queue Freezes

Patrick — Mon, 17 Feb 2020 19:48:35 GMT

Hi hartfran,

What version of Windows is installed on your computer?

If you are using a Mac, what version of OSX is installed?

Are you using your PIXMA G4210 wirelessly? or with a USB cable?

Re: Slow Printing/Queue Freezes

hartfran — Mon, 17 Feb 2020 19:55:51 GMT

Hi Patrick. Thank you for replying. I use Microsoft Windows 10 Home (10.0.18362). And it's wireless, about 5 feet from the router, though we sometimes print from laptops elsewhere in the home.

Re: Slow Printing/Queue Freezes

Patrick — Mon, 17 Feb 2020 21:24:02 GMT

Hi hartfran,

The first step would be to reinstall the driver. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon G4010 series and left click on Remove device. Repeat until all G4010's are removed.

5. In the upper left corner, click on Control Panel (or the Back button).

6. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

7. Click once on "G4010 series MP Drivers" and then click Uninstall at the top.

8. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

9. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/megatank-inkjet-printers/all-megatank-inkjet-printers/pixma-g4210?tab=drivers_downloads

2. Click the Select button next to "G4010 series MP Drivers Ver.1.01 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mpnp-win-g4010-1_01-ea34_2.exe" to begin the installation.

6. Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to print.

Re: Slow Printing/Queue Freezes

hartfran — Mon, 17 Feb 2020 21:52:51 GMT

Thank you so much! It printed immediately, the queue cleared, and I was able to print another document right away.

Re: Slow Printing/Queue Freezes

hartfran — Sun, 23 Feb 2020 15:46:14 GMT

Sadly, we are back with the old problem. This time, after a few minutes (which is already not acceptable...), my document printed. Then I tried to print another. It did not print, and it took a couple of minutes to delete. My husband had the same experience from his laptop, with a different queue (his printed while mine was still in error, not printing, in my queue).

When my queue finally cleared, I tried to print the second document again, and now it shows that there's an error.

Any thoughts?

(I'll get back to this in the afternoon...apologies in advance if you/someone replies quickly and I don't get right back....)

Re: Slow Printing/Queue Freezes

Patrick — Mon, 24 Feb 2020 21:03:55 GMT

Hi hartfan,

Please follow these steps:

1. Please press the wrench and screwdriver button on your PIXMA G4210

2. Press the right arrow until you see Device settings and press OK

3. Press the right arrow until you see LAN settings and press OK

4. Press the right arrow until you see Common settings and press OK

5. Press the right arrow until you see TCP/IP settings and press OK

6. Press the right arrow until you see IPv6 and press OK

7. Press OK at the message "LAN communication may be disabled"

8. Press OK on Enable/disable IPv6

9. Press the right arrow to select Inactive and press OK

Once set, please reboot your computer and then attempt to print.

Re: Slow Printing/Queue Freezes

hartfran — Tue, 25 Feb 2020 03:33:37 GMT

It seems to have worked. It printed the document right away. The queue showed as empty right away. I could print a second document right away. And the queue shows as empty again. Yay!

I'll give it a few days and a few more tries before indicating that the problem is solved, in case we backslide like before.

Thank you so much!!

Re: Slow Printing/Queue Freezes

hartfran — Mon, 13 Apr 2020 12:31:48 GMT

Hello again. This is a fail. We kept trying new approaches and following your instructions, but the problem remains. Once it prints (after several minutes of waiting), the queue will not clear, blocking future printing, for a very, very long time. Turning the printer on and off does not help. It's infuriating and, with two of us working full-time from home now, dire.

In short, this has been a complete disaster. We simply want Canon to send us a different printer to replace this one. One that works. If Canon is paying attention to this, I look forward to a reply.

Re: Slow Printing/Queue Freezes

Stephen — Mon, 13 Apr 2020 12:37:55 GMT

At this point, we feel it's best for you to reach out to support for live one-on-one support. You'll need to login to your My Canon Account at canon.us/account and ensure your printer is registered there. From that point, you'll find the support contact information on that page.

Our support team is right here in the USA.

Re: Slow Printing/Queue Freezes

hartfran — Mon, 13 Apr 2020 12:47:01 GMT

Thank you for this direction. I'll do that as soon as I can. And I'll hope they can figure it out. I appreciate your efforts in this thread - we'll hope they have a magic pill or can confirm if this printer just doesn't work.

Re: Slow Printing/Queue Freezes

hartfran — Tue, 14 Apr 2020 00:00:01 GMT

After waiting on hold for 27 minutes, with no recording even assuring me I was on the right line, I gave up. I'm ready to shout from the rooftops what a terrible company, with terrible products, this is!!

Re: Slow Printing/Queue Freezes

Hector — Wed, 22 Apr 2020 19:09:57 GMT

Hi hartfran,

If the jobs are getting stuck in the print queue and stay there after the job is printed, you can try restarting the print spooler service on the computer. The print spooler is the service on your computer that manages your print jobs.

To restart the printer service, you can follow the steps below.

Press the Windows key and the letter R key on your keyboard at the same time.
In the run box that appears you can type services.msc and you can click ok.
Scroll through the list and highlight the print spooler service.
Click on the option to restart in the upper left.

Once the print spooler has been restarted, you can try printing again to see if responds any faster.

Re: Slow Printing/Queue Freezes

hartfran — Wed, 22 Apr 2020 19:25:41 GMT

Hi Hector. Thank you for writing. Before I try that, can you tell me if this is intended as a permanent fix? If I'd need to do that every time the printer freezes, that won't be a real solution.

Thanks,

Lois

Re: Slow Printing/Queue Freezes

Hector — Wed, 06 May 2020 18:03:19 GMT

Hi hartfran,

It is intended as a permanent fix but, it also is a good way of checking to see what is causing the issue. The printer gets the job bit by bit and the print speed relies on how fast it gets the data. The print spooler manages the print jobs in your queue and sends the jobs to the printer. If restarting the service resolves the issue, it would mean the jobs are having a problem being sent/deleted on the computer.

The best way to get a permanent solution would be to contact our support team over the phone at 1-800-652-2666. This way our team can assist in real time and check all of the variables that could cause an issue like this.

Re: Slow Printing/Queue Freezes

hartfran — Tue, 12 May 2020 21:35:44 GMT

Thank you for getting back. We're giving this and try and will see how long the changes last. If they don't, we'll try once again to get through to support, when we have lots of time to wait.

Thanks again,

Lois

Re: Slow Printing/Queue Freezes

tgivaughn — Tue, 29 Jul 2025 18:18:57 GMT

Win8.1 here Love teh Canons in past, now a ipf700 and G7020 reporting that RESTART solution is NOT a permanent one and thus keep a shortcut on desktop. Even then, must reboot computer when stuck in queue ~ 4 times/year. Support was like a cousin picking up on teh 2nd ring then Presto solutions in 2008, now customers are a pyorrhea since the hardware/software doesn't have the same high quality & thus no real answers other than Trial & Error. That said, still have more trust & happiness w/Canon than the others!