topic Re: MG2500S in Desktop Inkjet Printers

MG2500S

valentinebg — Tue, 30 Mar 2021 07:50:31 GMT

Printer has fault that I can't fix. Printing apprears to be fine on the first part of the page. Partway down the text then prints in white with black / grey tops to the letters so you can only just see it. I don't think it's an ink shortage because if I print the page again, the same part again prints fine. I've tried a different make of paper and the fault still happens. Any suggestions on how to fix this please. The printer is 13 months old!

Re: MG2500S

Patrick — Mon, 19 Apr 2021 19:22:49 GMT

Hi valentinebg,

Based on your description of the issue, it would appear as though the encoder/timing strip in your PIXMA MG2520 is dirty or smudged and would need to be cleaned. To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site:

https://support.usa.canon.com/kb/index?page=content&id=ART165755

After cleaning, please attempt to print again.