topic Re: Setup issues PIXMA MG2524 in Desktop Inkjet Printers

Setup issues PIXMA MG2524

Jaxx — Wed, 16 Jul 2025 19:09:43 GMT

I just bought a brand new PIXMA MG2524 printer, and when I went in to set it up an error came up saying the software wasn't found. I'm using a Windows 11 laptop that's only 2 years old, so it's not like I have an old system. I'm not really sure what to do.

Re: Setup issues PIXMA MG2524

Arthur — Fri, 18 Jul 2025 14:37:21 GMT

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Re: Setup issues PIXMA MG2524

shadowsports — Fri, 18 Jul 2025 15:20:18 GMT

Greetings,

Canon provides software for your printer. .it has to be installed for it to work with Windows 11.

Visit the page below.

https://ij.manual.canon/ij/webmanual/WebPortal/PTL/ptl-setup.html?area=ca&lng=en&mdl=MG2524&type=setup&os=a

Re: Setup issues PIXMA MG2524

Jaxx — Fri, 18 Jul 2025 17:40:59 GMT

Hi, I did go in to download the software, that was when I got the error saying it's not found for my device. And even that link you have attached is telling me to use a different device or browser in order to get the software, but I'm using Chrome, which is one of the browsers it suggests I use. So, can I just not use this printer?

Re: Setup issues PIXMA MG2524

shadowsports — Fri, 18 Jul 2025 18:17:04 GMT

Hi,

Start here and see if this helps:

https://ij.manual.canon/ij/webmanual/WebPortal/PTL/ptl-top.html?lng=en

Re: Setup issues PIXMA MG2524

Jaxx — Fri, 18 Jul 2025 18:32:04 GMT

Unfortunately not. I still get the same error. Thank you for trying. I emailed canon support.