topic Re: PIXMA G7020 Error 5B00... refuses to reset in Desktop Inkjet Printers

PIXMA G7020 Error 5B00... refuses to reset

hayli — Tue, 27 Aug 2024 19:17:47 GMT

So today we hit the infamous error 5B00 due to full ink absorbers. Long sotry short, we managed to find the ink absorbers, pull them out, clean them and put them back in their place.

The problem is that the printer absoluetely refuses to go into service mode. When we turn it on, it boots into the menu for all of half a second (enough to press any button ONCE before the error code shows its face and renders all buttons useless. The only thing that works is the power button.

Holding the Stop button never produces the alarm sequence, even after holding it for 5 minutes.

When the printer is off, holding the stop button and power button then letting go of the stop button and then pressing the stop button 5 times then letting go of the power button only turns the printer on regularly... which produces the error issue. We can enver get into service mode or hard reset the **bleep** thing.

Is there some other way we can force a hard reset?

Re: Canon Pixma G7020 Error 5B00... refuses to reset

ArthurJ — Wed, 25 Oct 2023 18:13:57 GMT

Hi,

Even if the ink absorber is successfully changed or cleaned, the ink absorber counter must be reset and the reset utility that is necessary to reset this counter is not available to the general public and normally found only at printer service facilities.

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Canon Pixma G7020 Error 5B00... refuses to reset

david07666 — Tue, 05 Dec 2023 01:18:13 GMT

Hayli, for everyone's information, what's your print count? Some of us would love to know how many pages it took to get to this error.

Re: Canon Pixma G7020 Error 5B00... refuses to reset

CanonCannon — Tue, 05 Dec 2023 01:31:06 GMT

Hayli, could you also comment on how difficult it was to get access to the absorber pads, and from where did you get the replacement pads? On Amazon for example I find absorber pads advertised for some of the other Canon G-series printers, but never the G7020 (or G6020). And all the videos out there on how to disassemble to access the absorber pads on the G-series never seem to apply to the G7020 or G6020, which are apparently are a bit different.

Re: Canon Pixma G7020 Error 5B00... refuses to reset

david07666 — Tue, 05 Dec 2023 02:04:42 GMT

You might try googling "canon 5B00 error" - lots of hits, don't know if any of them can really help

Re: Canon Pixma G7020 Error 5B00... refuses to reset

mnixon44 — Tue, 27 Aug 2024 17:59:54 GMT

approximately 29,370

Re: Canon Pixma G7020 Error 5B00... refuses to reset

mnixon44 — Tue, 27 Aug 2024 18:02:31 GMT

A printer service center rep told me that even if you replace the pad, the printer has no way of knowing it has been changed, so it would not clear the error. Canon might of changed software app protocols to result in the inability to reset the printer settings.

Re: Canon Pixma G7020 Error 5B00... refuses to reset

mnixon44 — Tue, 27 Aug 2024 18:04:23 GMT

googling appears to be fruitless, and Canon Support does not offer repair service. You cannot even talk to anyone about the issue. It seems they do not care about the customer.

Re: Canon Pixma G7020 Error 5B00... refuses to reset

mnixon44 — Tue, 27 Aug 2024 18:07:54 GMT

It appears that every printer manufactured by Canon has the same error code and fails to offer alternative solution to resolve.

Re: Canon Pixma G7020 Error 5B00... refuses to reset

dwatts — Mon, 30 Jun 2025 19:01:00 GMT

It got me through a science heavy graduate program where I used it A LOT!! I would guess I’ve printed 13,000+ pages based on how many reams I used them, up until now. [Just got the error code hence being here on the forum.]

Re: PIXMA G7020 Error 5B00... refuses to reset

mnixon44 — Mon, 30 Jun 2025 20:33:29 GMT

A friend told me he took the printer apart, cleaned the ink sponge and internal parts, put the printer back together and it has been working ever since. Maybe try it rather than throwing a good printer in the trash.

Re: PIXMA G7020 Error 5B00... refuses to reset

mnixon44 — Mon, 30 Jun 2025 20:34:03 GMT

Re: Canon Pixma G7020 Error 5B00... refuses to reset

mnixon44 — Mon, 30 Jun 2025 20:34:34 GMT

Re: Canon Pixma G7020 Error 5B00... refuses to reset

mnixon44 — Mon, 30 Jun 2025 20:35:14 GMT

More than 15000 copies. However, A friend told me he took the printer apart, cleaned the ink sponge and internal parts, put the printer back together and it has been working ever since. Maybe try it rather than throwing a good printer in the trash.

Re: PIXMA G7020 Error 5B00... refuses to reset

SUSIE57 — Tue, 15 Jul 2025 17:03:00 GMT

Do you have the instructions or video on how to take the printer apart and change the pads?

Re: PIXMA G7020 Error 5B00... refuses to reset

SUSIE57 — Tue, 15 Jul 2025 17:05:35 GMT

Hold the power button first then the stop button while still holding the power button, then push the stop button 5 times and let go of power button

Re: PIXMA G7020 Error 5B00... refuses to reset

dwatts — Wed, 16 Jul 2025 00:06:51 GMT

I, unfortunately, didn't have any success with this tip. It made my display screen turn black. The printer made the sounds like it was going to print, but it never would lead to that. I also tried holding the STOP button down for different periods of time prior to push it 5 times. Thanks for trying!