topic Re: MX920 just prints half a page of picture in Desktop Inkjet Printers

MX920 just prints half a page of picture

rakall — Sat, 27 Mar 2021 23:40:06 GMT

Hello all,

As the title of my post says my mx920 just prints half of all pictures I'm trying to print.

It scans and copys and prints text with no issue, I did all the maintenance on the printer installed new print cartridges

still the same issue. Attached is a scan from a head alignment printout Or was nozzle cleaning I'm not sure now.

Anyway anybody has any ideas???

Thank You

Re: MX920 just prints half a page of picture

shadowsports — Sun, 28 Mar 2021 12:04:54 GMT

Greetings,

For our benefit, can you tell us what operating system and build you are using the printer with?

Do other images print correctly, or is it just one you have an issue with?

Re: MX920 just prints half a page of picture

rakall — Sun, 28 Mar 2021 15:10:00 GMT

Thank you for your reply. I'm using WIN10 Pro Edition and when I use the copy function I have no issues also scanning works fine. When I print word documents with images they print fine too. It's just photo printing I have issues with.

Re: MX920 just prints half a page of picture

bcbmde — Mon, 29 Mar 2021 15:09:44 GMT

If you print from a word document in simplex (single sided), does it work or does it only print partial?

Re: MX920 just prints half a page of picture

rakall — Mon, 29 Mar 2021 17:25:49 GMT

Hello,

When I paste a picture or image in a word document it prints fine, the whole image and all the text too.

Re: MX920 just prints half a page of picture

Patrick — Mon, 19 Apr 2021 19:13:01 GMT

Hi rakall,

This printing issue is related to the installation of one of the latest updates from Microsoft.

To resolve this, please use Windows Update to update Windows, making sure that KB5001567 and KB5001649 are installed.

Re: MX920 just prints half a page of picture

rakall — Mon, 19 Apr 2021 20:12:51 GMT

Thank You for your reply, I'll look into that.

Thanks again!