PIXMA TR4720 - shows offline on my MacBook Air

WS10 — Thu, 12 Jun 2025 12:32:51 GMT

I have a Mac Book Air running Sequoia 15.5. My brand new Printer keeps showing offline every time I turn it on to print. Then it seems to magically go online after I leave the house for some time and prints while I'm out. How do I get it to show online and print at the time i need it?

Re: PIXMA TR4720 - shows offline on my MacBook Air

Patrick — Tue, 17 Jun 2025 20:35:22 GMT

Hi WS10,

Please try these steps to resolve the communication issue you are experiencing with your PIXMA TR4720:

1. Please turn your PIXMA TR4720 on.

2. Please press the wrench and screwdriver button on your TR4720 one time.

3. Use the right arrow to select Device settings and press OK.

4. Use the right arrow to select LAN settings and press OK.

5. Press OK on Wi-Fi.

6. Use the arrows to select Enable/disable Wi-Fi and press OK.

7. Use the arrows to select Enable and press OK.

8. Use the arrows to select Manual setup and press OK.

9. Use the arrows to select TCP/IP settings and press OK.

10. Use the arrows to select IPv6 and press OK.

11. Press OK again.

12. On Enable/disable IPv6, press OK.

13. Use the arrow to select Disable and press OK.

"Processing" will appear. Once that goes away, the issue should be resolved.

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR4720 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

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PIXMA TR4720 - shows offline on my MacBook Air

Re: PIXMA TR4720 - shows offline on my MacBook Air