topic Re: MG2522 Cannot Communicate with scanner in Desktop Inkjet Printers

PIXMA MG2522 Cannot Communicate with scanner

robmm76 — Sun, 15 Jun 2025 21:35:23 GMT

Windows 11 Pro 24H2

Everything worked fine last time I scanned. Now printer works correctly but Cannot Communicate with scanner.

Device manager says: Device USBPRINT\CanonMG2500_series\7&114f9809&0&USB001 requires further installation.

How do I do that?

Re: MG2522 Cannot Communicate with scanner

DerrickL — Sun, 15 Jun 2025 21:34:23 GMT

Reinstall the complete driver for the printer.

Re: PIXMA MG2522 Cannot Communicate with scanner

robmm76 — Mon, 16 Jun 2025 17:59:03 GMT

How do I do that? I don't find any pertinent instructions.

Re: PIXMA MG2522 Cannot Communicate with scanner

robmm76 — Mon, 16 Jun 2025 18:21:45 GMT

I found

Print Driver and Scan Utility Installer Ver.1.02 (Windows) TypeDrivers Date08.09.23

but that is two years old and probably not the problem. This is something more recent.

Re: PIXMA MG2522 Cannot Communicate with scanner

DerrickL — Mon, 16 Jun 2025 21:27:22 GMT

Go here and download the complete driver package, it will update all the printer functions

https://canoncanada.custhelp.com/app/answers/answer_view/a_id/1010919/~/mg2500-series-full-driver-%26-software-package-%28windows%29

Re: PIXMA MG2522 Cannot Communicate with scanner

robmm76 — Tue, 17 Jun 2025 17:19:45 GMT

Thanks. I would never have found that.

Re: PIXMA MG2522 Cannot Communicate with scanner

robmm76 — Wed, 18 Jun 2025 00:09:01 GMT

Installation completed but I get the same errors when I scan.

Re: PIXMA MG2522 Cannot Communicate with scanner

DerrickL — Wed, 18 Jun 2025 00:57:24 GMT

It seems that this is a Windows 10 error as well as 11. The ET 2580C scanner has this error going all the way back to 2020 according to the Microsoft Windows tech support forum. The person with the error deleted the drivers for the printer and reinstalled a European driver as told to by tech support. It did not fix the issue, Microsoft offered no other solution and closed the thread. I did find this thread which says they found a solution:

https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Pixma-MG2522-printer-works-but-scanner-claims-it-s-not-connected/m-p/397666