Help. When I scan, I see a shadow streak on my MG3620. How can do I make it go away?

popwriter — Sat, 14 Jun 2025 14:53:51 GMT

Before yesterday, the scanner on MG3620 had no issues; now I can a shadow right at the center of my images every time I scan. Anyone have any suggestions for how to resolve this issue and make that show go away? Thanks!

Re: Help. When I scan, I see a shadow streak on my MG3620. How can do I make it go away?

Patrick — Tue, 17 Jun 2025 17:45:39 GMT

HI popwriter,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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Help. When I scan, I see a shadow streak on my MG3620. How can do I make it go away?

Re: Help. When I scan, I see a shadow streak on my MG3620. How can do I make it go away?