topic Re: Canon Plan - Online status not updating? in Desktop Inkjet Printers

Canon Plan - Online status not updating?

missmoonmemento — Wed, 11 Jun 2025 02:38:00 GMT

So I have a:

PIXMA TS6420a Wireless All-in-One Printer Black

that I bought last year.

with the $3.99 a month "Print plan" where they need your printer online always to ship your ink cartridges when the printer sees it's low. A few problems I am having with this:

1. The printer doesn't stay on forever. It will eventually shut itself off. Even when it's on the white light stays on, so leaving it on 24/7 is kind of annoying.

2. When I go to "My Canon" and check on my subscriptions, it shows a big red banner that says:

"Your printer is disconnected from the internet. Please connect your printer to the internet so that we can continue to monitor your pages printed and ink cartridge levels. This will allow us to send you ink when it's running low.

Pages Printed and Ink Levels below are as of the last reading.

Last device communication received on 03/01/2025 12:12"

So, my printer has been on until it shuts itself off since 03/01/2025. Since I don't use it every day, remembering to turn it on everyday is annoying and the website still doesn't update the date? the printer IS connected to my current working Wi-fi connection, so I am not sure what the problem is.

3. If the printer can't see the updated status, how am I supposed to get my new ink cartridges? i've only gotten the black because apparently I have some color still left. Even so, canon makes this super complicated. It's not expensive, but I don't want to play games with my printer just so my subscription works correctly...

any help or tips? thanks.

Re: Canon Plan - Online status not updating?

Scott515 — Wed, 11 Jun 2025 09:19:37 GMT

question for you, does the Print plan include ink or do they still bill you for ink and the printer just notifies them?

Re: Canon Plan - Online status not updating?

missmoonmemento — Wed, 11 Jun 2025 12:15:11 GMT

apparently the print plan includes the ink

Re: Canon Plan - Online status not updating?

Stephen — Wed, 11 Jun 2025 12:43:01 GMT

Hello!

The Pixma Print Plan is a subscription service based on printed pages. You would select a plan based on your printing needs and take it from there. You can learn the ins and outs at https://canon.us/PPP

Re: Canon Plan - Online status not updating?

missmoonmemento — Wed, 11 Jun 2025 12:44:27 GMT

I know what it is, I already have the plan. Your response doesn't help with any of my questions?

Re: Canon Plan - Online status not updating?

Stephen — Wed, 11 Jun 2025 12:50:03 GMT

Hello!
We design our printers to be able to communicate with our servers for periodic maintenance even when they're in "sleep" mode.

If yours is going to sleep and not waking up to "phone home" like it's supposed to, you'll want to connect with support so they can help you figure out why.

You'll find your personalized support options within your My Canon Account at https://canon.us/account

Re: Canon Plan - Online status not updating?

missmoonmemento — Wed, 11 Jun 2025 13:41:53 GMT

Issue fixed with canon phone support thanks