topic PIXMA TR7520 Scanner will not connect to my PC in Desktop Inkjet Printers

PIXMA TR7520 Scanner will not connect to my PC

Jerry81 — Sun, 01 Jun 2025 20:15:23 GMT

I have a Pixma TR7520 that is several years old. Recently the scanning function has stopped working. All other functions are fine. I have downloaded updates from the Canon website but the scanner still does not work. Any suggestions?

Re: Pixma TR7520 Scanner will not connect to my PC

Danny — Fri, 30 May 2025 19:23:20 GMT

Thanks for joining the conversation, Jerry81!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Pixma TR7520 Scanner will not connect to my PC

Jerry81 — Fri, 30 May 2025 20:07:28 GMT

My computer is operating on Windows 11

Re: PIXMA TR7520 Scanner will not connect to my PC

Patrick — Tue, 03 Jun 2025 19:04:10 GMT

Hi Jerry81,

As a test, please attempt to scan using the IJ Scan Utility. To do this, please follow these steps:

1. Click on the Windows button at the bottom of your computer's screen.

2. In menu that appears, please click the "All" or "All Apps" button.

3. In the new menu, please scroll down the list and click on the Canon Utilities folder.

4. Click on the IJ Scan Utility.

Once that is open, please click the Photo button.

Are you able to scan? If not, what is the error that appears?

What is the code that appears at the bottom of the error message?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA TR7520 Scanner will not connect to my PC

Jerry81 — Tue, 03 Jun 2025 19:45:16 GMT

Hi Patrick:

I cannot open the IJ Scan Utility app. I get an error message "The scanner is not available while in use by another application or user."

Re: PIXMA TR7520 Scanner will not connect to my PC

Patrick — Wed, 04 Jun 2025 13:03:13 GMT

Hi Jerry81,

Please turn off every computer in your household. Off complete, only turn your Windows 11 computer back on.

Once on, please attempt to scan using the IJ Scan Utility again.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA TR7520 Scanner will not connect to my PC

Jerry81 — Wed, 04 Jun 2025 13:47:16 GMT

YES!!! Genius! Thank you.