topic Re: PIXMA G7020 - suddenly tries to print from rear tray instead of cassette in Desktop Inkjet Printers

PIXMA G7020 - suddenly tries to print from rear tray instead of cassette

Lizky — Wed, 02 Apr 2025 19:14:21 GMT

I have a Canon G7020 inkjet printer that I have used for a year or so. Yesterday, when I tried to print a document from my PC, it suddenly started pulling paper from the rear tray rather than the cassette. I have always had the printing preferences set to "automatically select." I have regular 8.5x11 paper in the cassette, which is where it usually draws paper when I print. I have envelopes in the rear tray, and when I print an envelope, it automatically prints from that tray. I have no idea why it has suddenly stopped printing from the cassette. I have gone into the Printing Preferences in the app on my computer and chosen "cassette" but it still won't print from the cassette. I have updated the printer drivers on my computer, and updated the firmware on the printer. I don't know what else to do. This is incredibly frustrating. Can someone help?

Re: PIXMA G7020 - suddenly tries to print from rear tray instead of cassette

Patrick — Mon, 07 Apr 2025 18:26:20 GMT

Hi Lizky,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G7020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative will assist you with resolving the paper issue you are experiencing.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA G7020 - suddenly tries to print from rear tray instead of cassette

Lizky — Thu, 10 Apr 2025 12:32:46 GMT

Thanks for your suggestion. The printer seems to have healed itself. I had if off for a few days. I even unplugged it. When I turned it back on, it printed from the correct place - the cassette. So strange.

Re: PIXMA G7020 - suddenly tries to print from rear tray instead of cassette

1stmate — Thu, 29 May 2025 23:02:54 GMT

Chat referred me to Community where I found an answer from Patrick, a product expert that did work. Hurray!

Re: PIXMA G7020 - suddenly tries to print from rear tray instead of cassette

BGMcLaughlin — Fri, 11 Jul 2025 15:52:37 GMT

The rear-tray feed-slot cover was confusing us, but the following video (click here) helped us ID it and solve the issue.