topic PIXMA TR8620 Paper not feeding correctly after thin foam piece came out in Desktop Inkjet Printers

PIXMA TR8620 Paper not feeding correctly after thin foam piece came out

kristkrohn — Tue, 13 May 2025 13:34:29 GMT

print jammed. in removing it a thin foam piece jammed up under the rollers. i removed the foam, now the prints are not feeding correctly and have a perforation running length wise on the right of the paper.

tr8620

kristkrohn — Sun, 11 May 2025 16:06:07 GMT

paper jamb 'ed, and a foam strip cam out in pcs. now the printed paper sheet has a perforated line to the right side of the print

Re: tr8620

Stephen — Sun, 11 May 2025 16:19:36 GMT

Please see the following article for instructions on how to handle a paper jam:
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Re: tr8620

kristkrohn — Sun, 11 May 2025 16:42:36 GMT

The paper jam was cleared. The issue is the foam strip that came out with it. I dont know where this came from and how to replace it. The prints are not ejecting from the printer correctly and have a perforation in them.

Re: tr8620

Stephen — Sun, 11 May 2025 16:51:40 GMT

At the very bottom of the troubleshooting, it tells you what to do:

If the measures above do not solve the problem, service is required.

There are two options currently available to you.

Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.

To verify your support options please create or log into your Canon Account.