topic Re: PDF printing from Mac to a Pixma MX925 prints black background in Desktop Inkjet Printers

PDF printing from Mac to a Pixma MX925 prints black background

guardavi — Tue, 01 Apr 2025 16:10:18 GMT

Hello

Printing from a new Mac Mini M4 with MacOS Sequoia 15.3.2 to a wi-fi connected Pixma MX925, prevously only used from Windows for several years.

Some prints come out inverted: black text on white page becomes white text on black page. This already happened twice from PDF docs obtained from different sources, and that do not show a background with color. Same documents printed from Win10 do print ok as expected.

I noticed two earlier queries:

https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-TR4522-PDF-files-print-with-black-background/m-p/452137#M68441

https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-TR8620a-prints-all-black-background-intermittently/m-p/448812#M67919

Neither thread had a final solution. Both asked for error messages, no I did not get error messages. Both files were downloaded from outside websites, one is available fror exam if needed.

I believe the issue might have to do with the printer driver installed, which I downloaded from a Canon website, and that is woking fine with other printed documents.

Thanks

Re: PDF printing from Mac to a Pixma MX925 prints black background

jrhoffman75 — Tue, 01 Apr 2025 20:32:54 GMT

@guardavi wrote:

Hello

Printing from a new Mac Mini M4 with MacOS Sequoia 15.3.2 to a wi-fi connected Pixma MX925, prevously only used from Windows for several years.

Some prints come out inverted: black text on white page becomes white text on black page. This already happened twice from PDF docs obtained from different sources, and that do not show a background with color. Same documents printed from Win10 do print ok as expected.

I noticed two earlier queries:

https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-TR4522-PDF-files-print-with-black-background/m-p/452137#M68441

https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-TR8620a-prints-all-black-background-intermittently/m-p/448812#M67919

Neither thread had a final solution. Both asked for error messages, no I did not get error messages. Both files were downloaded from outside websites, one is available fror exam if needed.

I believe the issue might have to do with the printer driver installed, which I downloaded from a Canon website, and that is woking fine with other printed documents.

Thanks

Canon doesn’t show a compatible driver for that printer and macOS 15. What driver is your printer using? You can check that in System Settings->Printers & Scanners.

Re: PDF printing from Mac to a Pixma MX925 prints black background

guardavi — Wed, 02 Apr 2025 06:32:42 GMT

Thanks for your attention.

Driver is

MX920 series Driver della stampante CUPS v. 16.70.0.0 (Mac)

Versione file: 16.70.0.0 Data di rilascio: 06 dicembre 2022

It is the latest available, reportedly for MacOS 13, on Canon Italy site.

PDF printing does work fine, on some other documents, locally generated or downloaded. Simply, to me there is not a way to tell which file will have problems before printing.

Re: PDF printing from Mac to a Pixma MX925 prints black background

jrhoffman75 — Wed, 02 Apr 2025 10:32:51 GMT

Can you post a “good” file and “bad” file to a sharing service like Dropbox or One Drive?

Re: PDF printing from Mac to a Pixma MX925 prints black background

guardavi — Wed, 02 Apr 2025 10:53:42 GMT

Thanks John, I have two files ready to share on Google Drive: good file (I only printed page 10) and bad file: I printed pages 3-7 only, all 4 were solid black with barely visible text in white.

SHould I feel comfortable in sharing the links here? I had other cases, good and bad, but can't send due to private info contained.

Thanks, Vincenzo

Re: PDF printing from Mac to a Pixma MX925 prints black background

jrhoffman75 — Wed, 02 Apr 2025 10:58:00 GMT

If there is no personal or other info in the documents that wouldn’t want people to see then posting is OK. It’s up to your decision.

Re: PDF printing from Mac to a Pixma MX925 prints black background

guardavi — Wed, 02 Apr 2025 14:59:04 GMT

Here is the good file (I only printed page 10)

https://drive.google.com/file/d/1utQktKuRcRY7jhin0jlSby2ot49qLFLs/view?usp=sharing

Here is the bad file (I printed 4-7, and got black, wet pages with barely visible white text)

https://drive.google.com/file/d/1nX_Opye23I4K2Eo9-jw5ishqrrx4TNfX/view?usp=sharing

Re: PDF printing from Mac to a Pixma MX925 prints black background

jrhoffman75 — Wed, 02 Apr 2025 15:55:55 GMT

I opened the file in Preview on my MacBook Air. Printed page 4 bad on my TR8620a and Pro-100. Both have Sequoia drivers. Prints were correct. Is this the only instance of problems?

Re: PDF printing from Mac to a Pixma MX925 prints black background

guardavi — Thu, 03 Apr 2025 10:08:38 GMT

The file "bad" was the first instance. After the second one I started looking for info with Google, and found the discussions on Canon Community. The second instance was a completely different file, a text document obtained from a completely different source.

By the way, where should I get a driver for Sequoia MacOS?

Re: PDF printing from Mac to a Pixma MX925 prints black background

jrhoffman75 — Thu, 03 Apr 2025 10:22:22 GMT

I don’t think Canon is supporting that printer after macOS 13 based on the fact there is no driver later than Ventura on the US support site. You could contact the Canon support site for your locality.

Re: PDF printing from Mac to a Pixma MX925 prints black background

Ron — Thu, 03 Apr 2025 14:17:09 GMT

Hi guardavi! Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA MX925 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.