https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-MX922-won-t-recognize-Canon-Cyan-cartridge/m-p/542380#M78461 <P>I went to replace the empty Canon Cyan cartridge with a new Canon Cyan cartridge and the printer says it does not recognize it.&nbsp; The red light is also not on.</P> <P>See pictures below.</P> <P>It seems I have a dud cartridge as I have used these same Canon color cartridge packs many times.</P> <P>How can I get a replacement?</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1420.jpg" style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/65553i5F48DB47B158C5F9/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1420.jpg" alt="IMG_1420.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1422.jpg" style="width: 749px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/65552i55CDFF94F80B4B10/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1422.jpg" alt="IMG_1422.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1421.jpg" style="width: 749px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/65551i061FF3FBEDDACE02/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1421.jpg" alt="IMG_1421.jpg" /></span></P> Mon, 31 Mar 2025 19:58:17 GMT lifemikey 2025-03-31T19:58:17Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-MX922-won-t-recognize-Canon-Cyan-cartridge/m-p/542380#M78461 <P>I went to replace the empty Canon Cyan cartridge with a new Canon Cyan cartridge and the printer says it does not recognize it.&nbsp; The red light is also not on.</P> <P>See pictures below.</P> <P>It seems I have a dud cartridge as I have used these same Canon color cartridge packs many times.</P> <P>How can I get a replacement?</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1420.jpg" style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/65553i5F48DB47B158C5F9/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1420.jpg" alt="IMG_1420.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1422.jpg" style="width: 749px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/65552i55CDFF94F80B4B10/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1422.jpg" alt="IMG_1422.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1421.jpg" style="width: 749px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/65551i061FF3FBEDDACE02/image-size/large?v=v2&amp;px=999" role="button" title="IMG_1421.jpg" alt="IMG_1421.jpg" /></span></P> Mon, 31 Mar 2025 19:58:17 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-MX922-won-t-recognize-Canon-Cyan-cartridge/m-p/542380#M78461 lifemikey 2025-03-31T19:58:17Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-MX922-won-t-recognize-Canon-Cyan-cartridge/m-p/542385#M78462 <P>Hi, lifemikey,</P> <P>I'd recommend calling support so they can look into this with you. They're at 1-800-OK-CANON (800-652-2666) from 9am to 6pm (ET), Monday through Friday.</P> <P>&nbsp;</P> Mon, 31 Mar 2025 16:17:13 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/PIXMA-MX922-won-t-recognize-Canon-Cyan-cartridge/m-p/542385#M78462 Stephen 2025-03-31T16:17:13Z