topic TS9520 printing issues post Windows update in Desktop Inkjet Printers

TS9520 printing issues post Windows update

badfrog89 — Thu, 27 Mar 2025 23:50:04 GMT

After a Windows 11 update today, my TS9520 printer will not print any files created after the update, although files created before the update print fine. I have tried rebooting the laptop, cycling power on the printer, reseting the print spooler, deleting and reinstalling the printer and different combinations of all of the above. The printer will cycle a piece of paper through it, but prints nothing and there are no error messages. Anybody else having this issue? Suggestions for a fix? Thanks in advance!

Re: TS9520 printing issues post Windows update

shadowsports — Sat, 29 Mar 2025 14:27:30 GMT

Greetings,

Did you have Canon's Printer drivers installed previously?

Is your Windows 11 PC ARM based?

The support portal for the TS9520 is currently down.

TS9520 Support

A windows update would not selectively allow you to print based on file creation date. I'm sure there is another explanation.

I've notified the Web Services Team about the support portal.