topic Re: PIXMA TS6420 - Cannot register printer in Desktop Inkjet Printers

PIXMA TS6420 - Cannot register printer

pyearout — Fri, 07 Mar 2025 17:38:57 GMT

I am trying to register a TS6420 printer I bought in July of 2024 because I am having issues with it and am looking for help on the canon site. Cannot get help without registering but I get a message that says my serial number is not intended for sale in the US and cannot be registered. Bought it at Target. Please help!

Re: PIXMA TS6420 - Cannot register printer

SamanthaW — Fri, 07 Mar 2025 17:39:34 GMT

Can you provide the serial number please? And did you buy this on their website or from their store directly?

Re: PIXMA TS6420 - Cannot register printer

pyearout — Fri, 07 Mar 2025 17:43:49 GMT

KPxxxx464; bought in Target store in Wichita KS

[Masked Serial Number]

Re: PIXMA TS6420 - Cannot register printer

SamanthaW — Fri, 07 Mar 2025 17:52:53 GMT

That's definitely a US printer; can you please give our sales team a call? They'll get you to someone who can help with that registration or put in a ticket to fix it. 1-800-385-2155, select the option to place an order to get through to a representative.

Re: PIXMA TS6420 - Cannot register printer

SamanthaW — Fri, 07 Mar 2025 18:03:54 GMT

ACTUALLY! I figured it out, you actually have the PIXMA TS6420A, if you select that printer and try again it should work!

Re: PIXMA TS6420 - Cannot register printer

pyearout — Tue, 25 Mar 2025 23:08:29 GMT

It worked! Thanks!