topic Re: Not printing in black and white in Desktop Inkjet Printers

PIXMA MG3620 Not printing in black and white

oliviadres — Tue, 04 Feb 2025 15:30:41 GMT

Hello,

My Canon MG 3620 will not print in black and white, and I cannot figure out how to solve this problem.

I am using a macOS Big Sur version 11.1

MacBook Pro (13-inch, 2020, Two Thurderbolt 3 ports)

Processor: 1.4 GHz Quad-Core Intel Core i5

I have tried to do the textedit solution, but do not have the option to click print in the file folder.

Re: Not printing in black and white

Patrick — Mon, 19 Apr 2021 16:33:25 GMT

Hi oliviadres,

First, let's perform a test of your PIXMA MG3620.

Please hold down the STOP button until the Error light blinks 1 time, then release it immediately.

Please compare your printout to the example below.

Does your page have a black grid at the top followed by 2 blue, 2 pink and 2 yellow bars?

Re: Not printing in black and white

fra000nk — Mon, 03 Feb 2025 02:50:20 GMT

I have the black, no blue, no pink. Then I have 2 yellow

Re: Not printing in black and white

fra000nk — Mon, 03 Feb 2025 02:51:08 GMT

Any ideas

Re: Not printing in black and white

Patrick — Wed, 05 Feb 2025 20:47:46 GMT

Hi fra000nk,

Please perform a few printhead cleanings. To do this, please hold down the STOP button until the Alarm lamp flashes orange twice, then release it immediately. When complete, please perform that again.

After the 2 cleanings are complete, please print another test page.

If cyan and magenta still are not present, please replace the color ink cartridge with a new one.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Not printing in black and white

cbdblchin3 — Tue, 18 Mar 2025 04:05:33 GMT

Re: Not printing in black and white

cbdblchin3 — Tue, 18 Mar 2025 04:07:05 GMT

still not printing black

Re: Not printing in black and white

cbdblchin3 — Tue, 18 Mar 2025 04:28:55 GMT

The black ("BK" )lines at the top of the page were NOT printed.