PIXMA G5020 Printer doesn't wake up and/or goes offline

lindsayla18 — Sun, 11 Aug 2024 19:03:09 GMT

I have a Pixma G5020 printer connected to our home wifi network, and typically print from a Mac. About a month ago the printer began having problems completing print jobs. This seemed to coincide with a firmware update (it's now on firmware version 1.040).

Since the update, the printer doesn't always wake up when a job is sent. When I then press the power button, sometimes the job prints but more often than not my Mac tells me the printer is offline and the printer's LCD panel shows a small "x" in the wi-fi box.

The printer has also gone offline after running out of paper and the cassette being refilled.

I haven't figured how to get the printer back online when this happens.Turning the printer completely off and back on again does not resolve the problem. Usually I just leave the printer alone for several hours and when I return it's online again.

Is there a way to make sure the printer wakes up when jobs are sent, and also holds its wifi connection?

Re: PIXMA G5020 Printer doesn't wake up and/or goes offline

Patrick — Mon, 24 Feb 2025 21:45:44 GMT

Hi lindsayla18,

Disabling IPv6 should resolve this issue. To do this, please follow the steps in this article:

https://support.usa.canon.com/kb/s/article/ART174824

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PIXMA G5020 Printer doesn't wake up and/or goes offline

Re: PIXMA G5020 Printer doesn't wake up and/or goes offline