topic Re: PIXMA TS9521C Connection Keeps Dropping in Desktop Inkjet Printers

PIXMA TS9521C Connection Keeps Dropping

printwithday — Tue, 21 Mar 2023 14:41:01 GMT

I'm starting to have connection issues with my PIXMA TS9521C.

-It started with printing something and its in the printer queue, its searching for printer...than says offline.

- I check my printer, and its connected to the WiFi.

-I play around, I turn off computer and printer, I even unplug the printer count to 30secs and plug back in.

-That ends up helping me after a few trys of unplugging.

- I go to print something new , same thing happens, can't connect. So I do the same troubleshooting.

- After a while, I get fed up, so i uninstall the software and re-download it and even disconnecting the WiFi waiting a few seconds and plugging it back in.

- That helps and I'm back to printing again. Than I queue up a new job, and its back to searching for connection.

- I don't understand, I've never had this problem, I print frequently with decent size quantities.

Re: PIXMA TS9521C Connection Keeps Dropping

ArthurJ — Mon, 27 Mar 2023 16:35:26 GMT

Hi,

Please try disabling the ipv6 setting on your printer to troubleshoot the communication issue. Please click HERE for the steps.

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Re: PIXMA TS9521C Connection Keeps Dropping

pineappleshark4 — Sat, 03 Feb 2024 01:34:32 GMT

Hi Arthur -

I am having this exact same issue and turning off the ipv6 settings didn't work. I've tried all of the solutions the OP tried and none of them are working. Printer is showing 100% wifi strength and connection to my computer, but when I try to print, it just says "printer not responding". Are there any other things we could try?

Re: PIXMA TS9521C Connection Keeps Dropping

tvasco — Mon, 24 Feb 2025 07:41:01 GMT

Having exact same problem it's maddening. Have TS9521C on wifi to a Mac. Have to turn off the printer and turn back on everything time I want to print. Just printed a job that had 10 different parts every time printer not found. Unbelievable worst and most expensive printer I have had.

Re: PIXMA TS9521C Connection Keeps Dropping

Patrick — Mon, 24 Feb 2025 16:13:27 GMT

Hi tvasco,

Have you disabled IPv6?

Please tap the Wi-Fi icon in the bottom left corner of the display on your PIXMA TS9521C.

Next, please tap Wi-Fi.

Scrolling down the list, what is listed next to Signal Strength (%)?

Are your printer and router close enough so that you could connect them via ethernet cable?
The ethernet port on your printer is above the power cord to the right. "A" in the image below.

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