topic Re: macbook air 2024-Canon mxs492 will not recognize scanner, prints ok in Desktop Inkjet Printers

PIXMA MX492 macbook air 2024 will not recognize scanner, prints ok

phold — Tue, 11 Feb 2025 15:45:21 GMT

Hi All,

My MX492 prints fine with my (new to me) MacBook air 2024. Installed the updated drivers for the printer and scanner--to no avail. Spoke to Mac Sr Advisor at length -- still the computer does not find the scanner.

Any suggestions? This is very frustrating.

Thank you!

Re: macbook air 2024-Canon mxs492 will not recognize scanner, prints ok

phold — Tue, 11 Feb 2025 01:19:53 GMT

Correction to above post: it's the MX492. Canon error codes are 0, 15, 156

Re: macbook air 2024-Canon mxs492 will not recognize scanner, prints ok

jrhoffman75 — Tue, 11 Feb 2025 13:17:15 GMT

@phold wrote:

Hi All,

My MX492 prints fine with my (new to me) MacBook air 2024. Installed the updated drivers for the printer and scanner--to no avail. Spoke to Mac Sr Advisor at length -- still the computer does not find the scanner.

Any suggestions? This is very frustrating.

Thank you!

Try downloading the ICA driver from the Canon Support site for macOS 14.

Re: macbook air 2024-Canon mxs492 will not recognize scanner, prints ok

phold — Tue, 11 Feb 2025 16:37:03 GMT

Should I delete the IJ Scan Utility from applications first? Apple Support sometimes suggests this before installing new drivers.

Thank you for responding!

Re: macbook air 2024-Canon mxs492 will not recognize scanner, prints ok

jrhoffman75 — Tue, 11 Feb 2025 17:07:38 GMT

I’m not sure that’s necessary. The driver should be separate from the app.

Re: macbook air 2024-Canon mxs492 will not recognize scanner, prints ok

phold — Tue, 11 Feb 2025 17:20:24 GMT

So helpful & responsive! By the way, are you and mr. hoffman (on Apple Community) one and the same????

Re: macbook air 2024-Canon mxs492 will not recognize scanner, prints ok

jrhoffman75 — Tue, 11 Feb 2025 20:01:49 GMT

No. Not me.

Re: macbook air 2024-Canon mxs492 will not recognize scanner, prints ok

phold — Wed, 12 Feb 2025 01:49:45 GMT

jrhoffman,

I downloaded the ica driver, as instructed & installed it. Here is the file name:

misd-mac-ijscanner15s-5_0_0-ea21_3.dmg

But it is not in my applications folder. I did indicate the MacBook air OS as 14 sonoma.

Thoughts?

Re: macbook air 2024-Canon mxs492 will not recognize scanner, prints ok

jrhoffman75 — Wed, 12 Feb 2025 10:13:07 GMT

Hi. Sorry to be late in answering.

It's a driver, so it won't show up in the Applications folder.

Try scanning and see if it works. If not it may not be compatible with Sequoia.

Give Canon support s call at 1-800-OK-Canon and see what they say. First you need to register your product if you haven't already.

MyCanon

If canon says it is not compatible one option would be the paid software VueScan by Hamrick Software.

Re: macbook air 2024-Canon mxs492 will not recognize scanner, prints ok

phold — Thu, 13 Feb 2025 01:36:56 GMT

Thank you for a new solution.

Actually, I finally got it fixed-I checked my husband's scan interface on his computer, which really helped. I figured out the scan name that needed to be entered on the 'add a printer' option.

Turns out this allowed the AirPrint version to populate the correct scan file, which then confirmed the correct driver. So it works! And it's better...on my mba 2015, I had to manually enable scan (from the printer), now I can scan right from my computer. I also fixed the printer settings to enabled the 'doc feeder' and preferred folder for saving.

Anyway, thanks so much for helping me!