topic Re: PIXMA MG3522 not connected error message in Desktop Inkjet Printers

PIXMA MG3522 not connected error message

Bob3500 — Thu, 06 Feb 2025 04:22:48 GMT

Greetings:

I have a Canon MG3500 printer that works perfectly fine on my windows 10 computer. The printer will not work on the new Windows 11 computer I have had to get. What do I need to do to get the printer to work with 11?

Re: MG3500 printer

Tiffany — Wed, 05 Feb 2025 22:04:20 GMT

Welcome to the forum!

So that the Community can help you better, let us know the exact model printer in the PIXMA MG3500 series. How are you connecting? Exact error messages? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Re: MG3500 printer

Bob3500 — Thu, 06 Feb 2025 01:13:50 GMT

The model is PIXMA MG3522. It is connected to the Windows 11 computer w/ a cable.

The message I get in Settings>printers is 'MG3500 series not connected'. Obviously the computer recognizes that there is a printer connected to it and that it is a Canon 3500 series, but it does nothing when I tried to print a doc. There is no error message. When I try the 'Add a printer or scanner' function I see: 'The printer I want is not listed.'

What can be done to to bring the printer online w/ the computer? There has to be something that can rectify this situation so as not to throw away a perfectly good printer.

Thanks in advance,

Bob

Re: PIXMA MG3522 not connected error message

Patrick — Fri, 07 Feb 2025 20:04:59 GMT

Hi Bob3500,

To resolve this issue, please reinstall your printer on your computer following these steps:

1. Disconnect the USB cable from your PIXMA MG3522 and turn your printer off.

2. On your computer, please press the Windows key on your keyboard and the letter I, then let both go.

3. Click on "Bluetooth & devices" on the left side.

4. On the right side, click on "Printers & scanners".

5. Click on the Canon MG3500 series. In the new window, click "Remove" at the top.

6. Repeat until all MG3500's have been removed from the Printers list.

7. Close the Printers window once complete.

Next, we will download the latest driver:

1. Please click this link: Canon Support for PIXMA MG3522

2. Click on Software & Drivers.

3. Choose "Windows" from the Operating System drop down and then "Windows 11" from the Version drop down.

4. Click the Download button to the right of "Print Driver and Scan Utility Installer Ver.1.01 (Windows)".

5. Once that file finishes, please open or run that file to begin the installation on your computer. If you have to search for the file first, the files name is: "mp68-win-mg3500-1_01-ejs.exe"

6. Follow the on screen prompts to reinstall. Only when prompted, please reconnect the USB and power your printer back on.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA MG3522 not connected error message

Bob3500 — Sat, 08 Feb 2025 03:45:51 GMT

Greetings Patrick!

Thanks you for the instructions - very clear and, more importantly, they worked just fine.

Thank you!

Bob