topic Re: PIXMA MX922 - Support Code 1405 in Desktop Inkjet Printers

PIXMA MX922 - Support Code 1405

TwinQuin — Sun, 02 Feb 2025 13:50:47 GMT

Hello all.

I've just installed a new ink cartridge in my MX922 printer and I get an alert saying: "Support Code 1405" and "The type of print head is incorrect. Install the correct print head."

I've had this printer for almost 9 years and have, of course, replaced many ink cartridges, so I know what I'm doing. I have removed and re-installed all 5 ink cartridges several times but the message above is constant.

Is there something else I need to do or does this mean the printer is now Kaput? I will be a little irked if the printer needs to be replaced as I have just laid out $92 on a new set of ink cartridges!

Any help will be much appreciated, whether it is good or bad news. Thank you.

Re: PIXMA MX922 - Support Code 1405

Patrick — Wed, 05 Feb 2025 20:41:31 GMT

Hi TwinQuin,

Please reseat the printhead of your PIXMA MX922 following the steps on this page:

Reseat or Replace the Print Head on a PIXMA MX722, MX922

If the 1405 error persists, your PIXMA MX922 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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Re: PIXMA MX922 - Support Code 1405

TwinQuin — Fri, 07 Feb 2025 19:03:03 GMT

Patrick. Thank you for your reply. After posting my question I went on Youtube and found a video showing me how to remove, clean and re-seat the printer head. I followed the instructions and it worked. My printer is now working again.

Many thanks.