topic PIXMA MG3600 Series: Scanner won't scan in Desktop Inkjet Printers

PIXMA MG3600 Series: Scanner won't scan

pvzgg7h1 — Wed, 05 Feb 2025 13:57:20 GMT

I have a Pixma MG3600 series printer - it prints, it copies but it stopped scanning a few days ago; tried reinstalling My Image Garden software - will get to point that is says ready to scan, don't open cover and then nothing - have got a message that seems to say there is another scanner program open but I can't figure that out either. Not aware of any other system updates. Have to go to task manager to close it out. Help

Re: Scanner won't scan

Tiffany — Tue, 04 Feb 2025 21:41:08 GMT

Welcome to the forum!

So that the Community can help you better, let us know which model printer in the PIXMA MG3600 series. Which version of Windows or macOS you are using? How are you connecting? Exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Re: Scanner won't scan

pvzgg7h1 — Wed, 05 Feb 2025 00:50:30 GMT

Windows 11; usb ports; was working fine and now seems to freeze at: Scanning... Preparing to scan... Do not open the document cover.

Re: Scanner won't scan

Patrick — Fri, 07 Feb 2025 21:35:46 GMT

Hi pvzgg7h1,

Please turn your printer off and then turn your computer off. Please use the "Shut down" option from the Start menu.

Once your computer is off, please turn it back on.

When Windows finishes loading, please turn your PIXMA MG3620 back on.

Please follow these steps:

1. Click the Windows button at the bottom of your screen.

2. Click All or All apps.

3. In the list that appears, click on the Canon Utilities folder.

4. Click on the IJ Scan Utility and open that application.

5. Click the Scangear button.

6. Click the Preview button.

Are you able to scan?

If not, what is the error code that appears at the bottom of the error message?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Scanner won't scan

pvzgg7h1 — Fri, 07 Feb 2025 22:02:41 GMT

Didn't scan; got box: Scanning... Preparing to scan... Do not open the document cover. then I got box: Error Code 206 The scanner is not available while in use by another application or user Code 5, 206, 8

Re: Scanner won't scan

pvzgg7h1 — Mon, 24 Feb 2025 20:41:30 GMT

Replied (see string) but didn't get any follow-up. Thanks

Re: Scanner won't scan

Bearden — Fri, 25 Apr 2025 21:49:50 GMT

I wouldn't bother with the Canon scan app, I have only gotten it to work a few times. It always brings up an error saying it cannot be found...this is after it has physically already scanned the document. It is TRASH.l Okay for printing but notta for scanning.

The work around I found that works flawlessly with scan bed or scan feeder, is to go to the Microsoft Store and install the free Windows Scan App.

Re: Scanner won't scan

pvzgg7h1 — Fri, 25 Apr 2025 22:15:41 GMT

Thanks - appreciate your answer