topic Re: Is the Canon TS8320 not supported on Windows 11 anymore? in Desktop Inkjet Printers

Is the Canon TS8320 not supported on Windows 11 anymore?

Y7DS23 — Mon, 27 Jan 2025 15:27:31 GMT

Hi, recently upgraded to a Surface Pro with Windows 11. My old Surface Pro was running Windows 10.

Since the upgrade, I cannot use the TS8320 for scanning. On the Canon website, there are no drivers for Windows 11 which can be installed. Any help or workarounds are appreciated. Thanks

Re: Is the Canon TS8320 not supported on Windows 11 anymore?

normadel — Tue, 28 Jan 2025 00:34:23 GMT

Try the Windows 10 driver. In many cases, Win10 drivers, even Win 7 drivers, work in Win 11.

Re: Is the Canon TS8320 not supported on Windows 11 anymore?

shadowsports — Tue, 28 Jan 2025 00:49:21 GMT

Windows 11 drivers are available for the TS8320

Visit the support portal, select > Downloads > Software and Drivers > Windows > Windows 11

https://www.usa.canon.com/mtest-18/support/p/Printers/PIXMA/TS-Series/3775C002?srsltid=AfmBOooXAeLSNdf1-1Smq8uDZzTcQ9AaUeK82NdI8ZA6BuemlBIyQBbY

Re: Is the Canon TS8320 not supported on Windows 11 anymore?

Y7DS23 — Tue, 28 Jan 2025 01:28:46 GMT

None of the drivers are installing. I checked if there is already another driver and there isn't. Never ran into an issue like that before

Re: Is the Canon TS8320 not supported on Windows 11 anymore?

Y7DS23 — Tue, 28 Jan 2025 01:29:10 GMT

None of the drivers are installing. I checked if there is already another driver and there isn't. Never ran into an issue like that before.

Re: Is the Canon TS8320 not supported on Windows 11 anymore?

shadowsports — Tue, 28 Jan 2025 01:53:22 GMT

Greetings,

Is your new Windows 11 Surface Pro based on a Snapdragon ARM processor?

If so, please see this KB article.

https://support.usa.canon.com/kb/s/article/FAQ100604

Re: Is the Canon TS8320 not supported on Windows 11 anymore?

Y7DS23 — Tue, 28 Jan 2025 15:21:07 GMT

Thanks for the link. The printer is now detected, unfortunately none of the drivers are installing from Canon that I can install Scan Utility. Printing works now, scanning doesn't. Any tips to fix that? Thanks again for your help.