PIXMA MG3620 Prints half page only

suzette143 — Wed, 15 Jan 2025 13:10:00 GMT

I have the

Canon Pixma Mg3620 Wireless Inkjet All In One Printer Black

(0515 C002)

and it has been broken from day one it prints half page only

Re: PIXMA MG3620 Prints half page only

Patrick — Tue, 21 Jan 2025 21:47:28 GMT

Hi suzette143,

The issue you are experiencing can be a result of a smudge on the encoder inside of your PIXMA MG3620. Please follow the steps provided on the page linked below to clean this:

KB ART162575 - Cleaning the MG3620 Encoder Film

If the issue persists, your PIXMA MG3620 would require service. If your PIXMA MG3620 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MG3620 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

topic Re: PIXMA MG3620 Prints half page only in Desktop Inkjet Printers

PIXMA MG3620 Prints half page only

Re: PIXMA MG3620 Prints half page only