Terrible customer service

aust459 — Sat, 18 Jan 2025 17:26:18 GMT

I purchased a printer from Canon and used it very limitedly over the year that I have it. I experience a problem with the printer and attempted to contact their customer service line. I called the 800 line and waited on hold for over 1 hour with no contact with a person. I then tried the chat feature to resolve my problem and I am finally told this printer that has barely been used has to go in for repair and due to the fact that the warranty has expired I will have to have it repaired and pay for the repair. I then call the phone number given to me by the chat representative and I speak with a person on the phone who tells me that I have to be put through to the support line that I hung up on earlier because no one answered the phone. I am told there is a 30-40 minute wait. NO way I am going to wait on line for this piece of garbage that I purchased.

I got an error code of 1070, advised to clean the rollers. I followed the process and still an error. This is a terrible product.
Terrible customer service and a piece of garbage printer. At this point I will be throwing the printer in the garbage and purchasing a new printer from another company.

topic Terrible customer service in Desktop Inkjet Printers

Terrible customer service