topic Re: Having problems with my scanner on MX922 in Desktop Inkjet Printers

Having problems with my scanner on PIXMA MX922

rgarey — Mon, 13 Jan 2025 18:26:13 GMT

My scanner quit working on my MX922

Re: Having problems with my scanner on MX922

Danny — Sat, 11 Jan 2025 18:35:40 GMT

Thanks for joining the conversation, rgarey!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and whether you're having any trouble printing on your PIXMA MX922. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Having problems with my scanner on MX922

rgarey — Sat, 11 Jan 2025 18:38:19 GMT

I am running Mac OS 15.1.1

Re: Having problems with my scanner on PIXMA MX922

Patrick — Mon, 13 Jan 2025 22:09:28 GMT

Hi rgarey,

The PIXMA MX922 is not supported with macOS 15, Sequoia. You are eligible for Canon's Upgrade Program. This is for out of warranty units which are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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