topic Re: PIXMA MG3620 - inferior ink capacity in Desktop Inkjet Printers

PIXMA MG3620 - inferior ink capacity

Clarke — Fri, 27 Dec 2024 19:30:59 GMT

Canon printer MG3620

April 5, 2024: Bought cartidges PG 240XL and CL 241XL

I just print X-word puzzles in black only PRESET DRAFT mode.

3 puzzles per week Apr thru Sept. 7 months X 4 weeks = 24 weeks X 3 puzzles = 72 printouts.

Plus approx 15 pages of draft documets - ALSO PRESET DRAFT BLACK MODE.

SO around 90 printed pages in all.
(no color, no photos, no graphics… just x-word puzzles

Problem: this extra capacity, more expensive black ink cartredge is ALREADY LOW.

What should I do about this?

Re: PIXMA MG3620 - inferior ink capacity

Patrick — Mon, 30 Dec 2024 22:02:52 GMT

Hi Clarke,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue you are experiencing with your XL black ink.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA MG3620 - inferior ink capacity

Clarke — Wed, 08 Jan 2025 23:25:02 GMT

No.

I registered the printer in MyCanon. Could not find any support offering phone or chat. Clicked on MyAccount name and it said I didn't have any products registered.

I appreciate your patience.

Re: PIXMA MG3620 - inferior ink capacity

Clarke — Tue, 14 Jan 2025 23:08:07 GMT

I still have not received any response of how to navigate your support sight.
See above. Registered printer. Tried to find links to Phone or Chat support, but couldn't.
Tried starting over following instructions from Patrick. It again asked me to register a product so I am just going in circles.
Very frustrating.
Very frustrating.