topic Re: Error code and light ink problem in Desktop Inkjet Printers

PIXMA TR7620a - Error code and light ink problem

peter53 — Sat, 07 Dec 2024 16:53:43 GMT

Hi... I purchased a PIXMA TR7620a printer last year. As the year progressed, then black ink started to print lighter and lighter. I replaced the 2 black cartridges and the same thing is still happening. I tried cleaning the print heads and aligning them. Which brings me to my second problem with the printer now.

When I was aligning the print heads, it came up with support code 2900. The manual said to repeat the process, which I did, and the same support code came up.

Help!

Thanks in advance

Pete

Re: Error code and light ink problem

Patrick — Fri, 06 Dec 2024 18:18:25 GMT

Hi Pete,

When the 2900 error appears, please press OK and then perform the manual printhead alignment instead of the automatic one.

This model is supported by Canon Canada. For assistance with resolving the printing issue and for your available service options, please contact Canon Canada using the link below:

Canon Canada Customer Support

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Re: Error code and light ink problem

peter53 — Mon, 30 Dec 2024 19:24:38 GMT

The only alignment option that I have on the printer is the auto alignment. There is no manual alignment anywhere.

Thanks

Pete

Re: Error code and light ink problem

Patrick — Mon, 30 Dec 2024 21:45:14 GMT

Hi peter53,

If you go to the Maintenance of your TR7620a, Print Head Alignment - Manual should appear on the next line below Print Head Alignment - Auto. Please swipe from bottom to top on your printers display to access the rest of the Maintenance menu.

This model is supported by Canon Canada. For assistance with resolving the printing issue and for your available service options, please contact Canon Canada using the link below:

Canon Canada Customer Support

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Error code and light ink problem

Davee33 — Thu, 28 Aug 2025 21:36:11 GMT

Canon Canada Support is useless My requests x4 have been ignored for weeks I need print head ID & price for replacement