topic Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline in Desktop Inkjet Printers

PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline.

artistfpk — Sun, 25 Feb 2024 18:05:30 GMT

Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline

shadowsports — Sun, 25 Feb 2024 21:10:13 GMT

Greetings,

I see you've recently joined the community. When possible, please provide the following. Computer OS (version and build) you are using the printer with. How the printer is connected and to what? (Router, Wireless network, USB). Have you received an error messages? Also, can you tell us any troubleshooting steps you've performed, and provide any additional observations you feel might be helpful for us to understand your issue(s) better.

Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline

artistfpk — Mon, 26 Feb 2024 15:11:24 GMT

Sorry, For some reason, I was limited to posting any more than the brief sentence I did. I don't know why. I'm on a Dell laptop with Windows 11, Pixma MX 492 printer. Xfinity Wireless. No error messages.

After much clicking and shut down, my printing ability is back. However, my scan feature is not. I don't even know where to start to fix that. I'm not hugely technical, so I hope there's a simple solution. Thanks much.

Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline

ArthurJ — Wed, 13 Mar 2024 17:42:33 GMT

Hi,

When you try to scan from IJ Scan Utility is the printer listed as MX490 series or MX490 series network? Also, what error message appears when you try to scan?

We look forward to your reply.

Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline

artistfpk — Wed, 13 Mar 2024 20:08:39 GMT

When I press the Scan button it reads Scan Mode (WIFI) but when I press OK it defaults to Local USB and I can't get it to do anything else. Hope this helps. Thanks.

Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline

ArthurJ — Tue, 23 Apr 2024 17:55:50 GMT

Hi,

It sounds like you are pressing the scan button on the printer. As a test, try scanning from IJ Scan Utility. It should have installed with the Canon printer driver and can be found in the Canon Utilities folder on your computer.

When you open IJ Scan Utility select make sure the printer is listed as MX490 series network and the press the auto or document option to scan. Then let us know if the printer can scan or if a error message appears.

We look forward to your reply.

Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline

peislanddave — Sun, 22 Dec 2024 13:07:22 GMT

I am having the same issue as above. Scan works fine from the IJ Scan Utility, but won't initiate from the printers panel (Says "PC not connected") It worked fine until recently. Can print / scan from laptop no problem, but when scanning lots of documents I want to be able to initiate from the printer since its in another room like I used to. Both on same network, reinstalled all drivers / software on laptop, defaulted and set printer back up. Still no luck. Notice ALOT of people complaining about this and no one seems to be smart enough to solve the problem. Counting on you Arthur!!!

Dave

Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline

peislanddave — Sun, 22 Dec 2024 13:08:06 GMT

I am having the same issue, have you had any luck fixing this ?

Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline

artistfpk — Sun, 22 Dec 2024 13:56:15 GMT

Yes. I bought a new printer. I was spending too much time trying to fix things.

Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline

peislanddave — Sun, 22 Dec 2024 14:38:06 GMT

I am leaning in the same direction. But It won't be a canon this time around. Between the printer and ink and little to no support from them they've gotten enough of my money this lifetime.

Do you mind my asking what brand / model you picked up?

When I do replace this one it's getting the old "Office Space" treatment out in the field.

Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline

artistfpk — Sun, 22 Dec 2024 15:11:09 GMT

I did get another Canon but I won't recommend it because the jury is still out. I went for low price, and I'm still getting used to this printer's quirks. I didn't feel like exploring other brands. I will never ever ever buy an HP, for instance - long story. Good luck to you.

Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline

Patrick — Tue, 24 Dec 2024 20:07:12 GMT

Hi peislanddave,

With your PIXMA MX492 on, please press the Scan button on your MX492 to enter Scan mode.

Next, please press the Menu button.

"Scan menu / Save to" will appear. Press the OK button once.

Use the right arrow to choose "Search again" and press OK.

Once the search is done, by using the left or right arrow buttons, does your computer name now appear?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA MX492 - Scanning feature stopped working weeks ago. Now printer won't print says offline

peislanddave — Tue, 24 Dec 2024 23:45:35 GMT

You Sir, deserve a very big raise!!! Thank you, why can't everyone be trained to help out like this lol. Its very common problem a lot of people are struggling with.

As for me, this absolutely solved my issue! Thank you SO VERY MUCH!

Merry Christmas Patrick!!!!