scanner not working on canon mx492 firmware 4.040 on Mac mini sequoia 15.1.1

robberkim — Fri, 20 Dec 2024 21:57:03 GMT

Hi, please help if you can.

The scanner on my canon mx492 with firmware 4.040 on a Mac mini running sequoia 15.1.1 is not visible and does not work. The printing works fine.

Do we need to wait for a new firmware update or have I done something wrong with my firmware update? 4.040 seems to be the current version available and I do not have the option to "start" the firmware update again (it's greyed out).

Thank you for the help!

Re: scanner not working on canon mx492 firmware 4.040 on Mac mini sequoia 15.1.1

shadowsports — Sat, 21 Dec 2024 03:45:39 GMT

Greetings,

If you review the list of supported operating systems, Sequoia is not included. It's possible Sonoma drivers might work, you can try.

https://www.csai.canon.com/support/p/pixma-mx492

topic Re: scanner not working on canon mx492 firmware 4.040 on Mac mini sequoia 15.1.1 in Desktop Inkjet Printers

scanner not working on canon mx492 firmware 4.040 on Mac mini sequoia 15.1.1

Re: scanner not working on canon mx492 firmware 4.040 on Mac mini sequoia 15.1.1