topic Re: Canon Pixma 6820 Error 1300 in Desktop Inkjet Printers

PIXMA iX6820 Error 1300

emileewalsh — Thu, 19 Dec 2024 20:35:13 GMT

Hello! I had a paper jam yesterday and removed all of the paper (it never came apart/stayed in tact) and I still have a paper jam error. I've tried resetting my printer with no luck and I can't run the "clean rollers" maintenance because of the error.

Re: Canon Pixma 6820 Error 1300

Danny — Wed, 19 Jun 2024 18:27:13 GMT

Thanks for joining the conversation, emileewalsh!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. Canon USA has released two printers with the number 6820 in their name, so please let us know whether you're using the PIXMA MG6820 or the PIXMA iX6820. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Canon Pixma 6820 Error 1300

emileewalsh — Wed, 19 Jun 2024 18:51:42 GMT

PIXMA iX6820 is the one i have!

Re: Canon Pixma 6820 Error 1300

emileewalsh — Mon, 24 Jun 2024 16:08:59 GMT

any thoughts on how to fix this?

Re: Canon Pixma 6820 Error 1300

emileewalsh — Thu, 27 Jun 2024 15:10:22 GMT

Still looking for help on this

Re: Canon Pixma 6820 Error 1300

ArthurJ — Thu, 19 Dec 2024 20:31:55 GMT

Hi,

It sounds like an internal hardware issue and the printer would require service. If the printer is in its 1-year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

You can take advantage of this offer by calling the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.