topic Re: PIXMA MX922 won't scan on macOS 15.1.1 in Desktop Inkjet Printers

PIXMA MX922 won't scan on macOS 15.1.1

SkFalcon — Tue, 17 Dec 2024 14:36:54 GMT

I upgraded my Mac Software (15.1.1) only to find that my Canon MX922 Printer no longer scans documents. Further research on the Canon Website appears to indicate that this Printer (MX922) is not supported by Canon for MacOS 14 and 15.

Is this Canons message that updated drivers will no longer be provided for previously purchased printers that have been working fine up to this point. In my case, this Printer still prints over the wifi network, but scanning no longer functions.

Re: PIXMA MX922 won't scan on macOS 15.1.1

Patrick — Wed, 18 Dec 2024 22:14:06 GMT

Hi SkFalcon,

You are correct, the PIXMA MX922 is not compatible with the latest version of the macOS. You are eligible for Canon's Upgrade Program. This is for out of warranty units which, for whatever reason, are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: PIXMA MX922 won't scan on macOS 15.1.1

jrhoffman75 — Wed, 18 Dec 2024 23:14:10 GMT

@SkFalcon wrote:

I upgraded my Mac Software (15.1.1) only to find that my Canon MX922 Printer no longer scans documents. Further research on the Canon Website appears to indicate that this Printer (MX922) is not supported by Canon for MacOS 14 and 15.

Is this Canons message that updated drivers will no longer be provided for previously purchased printers that have been working fine up to this point. In my case, this Printer still prints over the wifi network, but scanning no longer functions.

If you are unable to get a Canon software fix you might want to look into VueScan by Hamrick Software. (No relation to them other than being a satisfied customer).

Re: PIXMA MX922 won't scan on macOS 15.1.1

SkFalcon — Thu, 19 Dec 2024 18:36:24 GMT

Thank you for the reference to VueScan, as an alternative to purchasing their new product/ replacement model (Canon TR8620A). I will look at this product. Thanks again!!