topic Re: Can't register PIXMA TR4722 in Desktop Inkjet Printers

Can't register PIXMA TR4722

nanna13 — Wed, 28 Aug 2024 12:05:29 GMT

I just bought a canon PIXMA TR4722 and cannot get it registered - is there a "trick" to doing this...thank you

Re: Register printer

shadowsports — Wed, 28 Aug 2024 08:40:23 GMT

Greetings,

Product registration is done at MyCanon

MyCanon

Did you purchase the printer from a Canon authorized dealer?

The registration process is typically straight forward. What aren't you able to do. Are you receiving an error message?

Re: Register printer

Tannie87 — Sun, 15 Dec 2024 20:43:58 GMT

I am having the same issue. I bought the tr4722 from Walmart.com when I try to register it says it is unable to as the serial number indicates it was not meant to be sold in the United States

Re: Register printer

Stephen — Sun, 15 Dec 2024 20:56:24 GMT

Hi, Tannie87!

I'm sorry you're having an issue registering your printer. When was the printer purchased from Walmart?

Please verify you're using the correct number. It's easy to confuse them!

The Serial Number is on a sticker on the right-hand side of the back of the machine. It consists of four letters followed by five digits, for example, "ABCD12345"

Please note that AZDK is part of the FCC information and is not the serial number for your printer.

Re: Register printer

Tannie87 — Sun, 15 Dec 2024 21:17:36 GMT

It was purchased December 13th 2024 online and I just received it today. I am putting in the SN as indicated and it says it is not intended for sale in the United States and is ineligible for registration and support in the US

[Removed SN for privacy] is serial

Thank you so much for any help and for your time!

Re: Register printer

Stephen — Sun, 15 Dec 2024 21:16:35 GMT

It looks like that block of serial numbers hasn't been put into our database yet. Do me a favor and send me an email so I can follow up on this. I need a copy of your proof of purchase (receipt). If you bought it online, forward a copy of the invoice that shows it was purchased from Walmart online.

I also need your My Canon Account info - your name and email address associated with it, and the serial number you've already given me here. Send it to CUSA_Social@cusa.canon.com (that's CUSA_Social) Subject: Attention Stephen Re: Registration of Walmart Printer (or something to jog my memory).

I'll follow up with the appropriate people and take care of it for you. 😊

Re: Register printer

Tannie87 — Sun, 15 Dec 2024 21:29:26 GMT

Email sent, Thank you very much!

Re: Register printer

Stephen — Sun, 15 Dec 2024 21:34:39 GMT

You're welcome!

Re: Register printer

Stephen — Mon, 16 Dec 2024 20:42:09 GMT

Hi, Tannie!

I wanted to let you know that this has been taken care of! The serials from this batch of printers will be updated overnight during the nightly maintenance cycle. That means you'll be able to register tomorrow! 😊

Please reach out if you run into any problems!

Re: Register printer

Tannie87 — Tue, 17 Dec 2024 20:17:22 GMT

Hi, just tried to register again and getting the same issue. Thanks

Re: Register printer

Stephen — Tue, 17 Dec 2024 20:20:46 GMT

Well boo. Let me take a look.

Re: Register printer

Stephen — Tue, 17 Dec 2024 21:02:48 GMT

Hello!!

I sincerely apologize for the frustration this is causing you. Registration shouldn't be this difficult, and this isn't normal at all, but I will resolve it for you. I promise.

I just spoke with two different engineering teams. The serial numbers were updated in one system but failed to update in another. 🤦🏻

They pushed the update out to the impacted systems, and everything should update overnight. If it doesn't, please let me know.

Re: Can't register PIXMA TR4722

Tannie87 — Wed, 18 Dec 2024 20:02:58 GMT

SUCCESS! FINALLY GOT IT REGISTERED TODAY THANK YOU SO MUCH STEPHEN!

Re: Can't register PIXMA TR4722

Stephen — Wed, 18 Dec 2024 20:05:50 GMT

You're very welcome! I'm glad the stars aligned and everything processed as it should! 😊

Re: Register printer

mmckay — Sun, 08 Feb 2026 04:01:01 GMT

I, too, bought a TR4722 in store from my local walmart, and I, too, am running into issues when trying to register it. I am about to see if I'm able to use it without registering it but I would like to be able to register as well if possible. Please let me know what I'd need to do if you still are willing to help. Thank you!

Re: Register printer

shadowsports — Sun, 08 Feb 2026 06:17:23 GMT

Greetings,

You won't be able to contact support until Monday. If a moderator sees this, he/she might be able to start looking into this for you.

Please confirm that your printer came with a US Warranty card.

The telephone number for support is 1-800-652-2666

Re: Can't register PIXMA TR4722

DerrickL — Sun, 08 Feb 2026 23:30:31 GMT

You could try to register it in Canada maybe?

https://myprofile.americas.canon.com/ca/register

Re: Can't register PIXMA TR4722

shadowsports — Mon, 09 Feb 2026 11:47:31 GMT

Encouraging someone to register a product which may have been intended for sale in another country or region will do little for them. There won't be a warranty in the United States so they essentially have no service/support or warranty in the country were they or their product may reside.

Unless someone understands and is willing to accept this risk, grey market products should be returned as unregistrable in the country or region it was sold in to.

Re: Can't register PIXMA TR4722

DerrickL — Mon, 09 Feb 2026 15:46:48 GMT

Best to not register in Canada unless you live there then. I am surprised that a USA Walmart is selling out of the country large item electronics like a Canon printer.

Re: Register printer

Stephen — Mon, 09 Feb 2026 16:04:53 GMT

Hey, mmckay,

Were you able to get this registered yet at https://canon.us/account
If not, let me know by email (I don't want your personal account info floating around). The best email for me is CUSA_Social@cusa.canon.com a handful of people on my very small team have access to that box, so please make sure to put attention stephen re: tr4722 registration issues (or something).
I'll need your Canon Account email address, the name and address on your canon account, and the gear you're registering (your printer)
for your printer, i need the serial number, date of purchase, place of purchase, etc. if you have a receipt or invoice, it's helpful to send a copy of that (if it's paper, send me an image that i can easily read) - that way i can just take the info from the receipt. (the serial number won't be on the paperwork - it's on the back of the unit - you can take a picture of it - that's easiest).

one last thing to try before you compose an email and go through the hassle of taking pictures, let's try to see if this takes care of it: http://ij.start.canon/tr4722