How can I fix this - PIXMA iP8720 printer won't print blue?

mthies — Fri, 13 Dec 2024 14:46:17 GMT

How can I fix this? Auto clean, new ink, & manually cleaning the printhead didn't fix it. I'm in a time crunch and must have printing in 2 days - do I 2 day ship a new printhead or new printer entirely? Thanks!! :3

Re: How can I fix this - PIXMA iP8720 printer won't print blue?

Patrick — Tue, 17 Dec 2024 19:52:45 GMT

Hi mthies,

Because performing multiple printhead cleanings with new ink tanks did not get cyan to print correctly, it would appear that your iP8720 would require service. There is no guarantee that replacing the printhead would resolve this issue and unfortunately the only way to determine that would be to replace the printhead.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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topic Re: How can I fix this - PIXMA iP8720 printer won't print blue? in Desktop Inkjet Printers

How can I fix this - PIXMA iP8720 printer won't print blue?

How can I fix this? Auto clean, new ink, & manually cleaning the printhead didn't fix it. I'm in a time crunch and must have printing in 2 days - do I 2 day ship a new printhead or new printer entirely? Thanks!! :3

Re: How can I fix this - PIXMA iP8720 printer won't print blue?