topic PIXMA TR8620a error 6800 in Desktop Inkjet Printers

PIXMA TR8620a error 6800

bdskaggs85 — Tue, 27 Jan 2026 13:12:33 GMT

I am getting the support code 6800 on my PIXMA printer TR8620a.
I have followed the steps listed on the screen multiple times even checked for any possible jams, as well as unplugged the printer for several minutes, but the support code message keeps coming back.

Re: Pixma TR8620a error 6800

Patrick — Fri, 06 Dec 2024 18:04:53 GMT

Hi bdskaggs85,

It would appear that your PIXMA TR8620a would require service. If your PIXMA TR8620a was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR8620a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TR8620a is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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Re: Pixma TR8620a error 6800

Porterchad19 — Tue, 27 Jan 2026 09:57:43 GMT

1. Turn printer OFF

2. Press and hold Power

3. Watch the light sequence:

• 1 blink

• pause

• 1 blink

• then rapid flashing

• then solid light

4. When light is solid, keep holding Power

5. While still holding → unplug printer

6. Plug back in while still holding Power

7. Release Power during rapid flashing

8. Screen will be lit but black/blank

9. Unplug again

10. Plug in and power on normally

➡️ This forces a deep board/firmware reset and clears locked fault states like 6800.