Pixma G7020 throwing error code 1003 when paper is loaded in cassette, but paper is jamming.

Tigermama — Thu, 14 Nov 2024 13:14:34 GMT

My printer has been working great until yesterday. After working most of the day just fine yesterday, I started getting error code 1003 that there was no paper in the cassette. Upon removing the cassette, there was plenty of paper, however, there was a paper jam behind the tray. After clearing the jam, I re-inserted the paper tray and cleared the error message, however, each time I've tried to print since then, I have encountered the same issue. HELP!

Re: Pixma G7020 throwing error code 1003 when paper is loaded in cassette, but paper is jamming.

Patrick — Tue, 26 Nov 2024 21:48:22 GMT

Hi Tigermama,

Please use the links below to clear the paper jam issue that you are experiencing with your PIXMA G7020:

G7000 series - Paper is Not in the Cassette

G7000 series - Paper Is Jammed inside Printer

G7000 series - Removing Jammed Paper from Rear Side

If the error persists, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G7020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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Pixma G7020 throwing error code 1003 when paper is loaded in cassette, but paper is jamming.

Re: Pixma G7020 throwing error code 1003 when paper is loaded in cassette, but paper is jamming.